Supervisor, Tenant Services - Jobs in Toronto, ON

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.We are looking for a highly motivated Tenant Services Supervisor to join our team at Yorkdale. In this role, you will be responsible for technical, building sciences & technology leasing capital & tenant construction reviews & coordination, base building capital and facility maintenance management programs at Yorkdale. The incumbent will be responsible for project management, tenant work and facility management and will oversee a small team of maintenance workers. A strong focus on people management, team development, and tenant relationship management will be important aspects of success in this role. Strong knowledge of administrative tasks such as scheduling and budget control are also essential.You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.Hours may vary depending on business needs.As a member of this team, you will be responsible for:Landlord Work & CapitalCoordinating access for Lease Outline Drawing / initial survey in-to space(s) to prepare drawings,assisting in confirming existing infrastructure / equipment + coordinate additional services and their respective location /routing & mechanical shafts,reviewing submitted drawings to make suggestions for serviceability and proactive future development of Mechanical / electrical / plumbing.Collecting start up documents, arranging access to key turn over, scheduling with multiple parties, reviewing site rules, and delivering equipmentCommencing project; arranging with all parties for demolition, reviewing demolished space for operational scopeActing as main point of contact for questions, coordination and frequent technical review of installsClosing project; reviewing cleanup, assisting tenant handoverFacility Management:Providing Logs / tasks / work orders for Maintenance team and contractors to completeInterior and Exterior Repairs and maintenanceMisc:Facilitating tenant requests on small renovation scopesCoordinating Access to site (vendors, enbridge, Toronto hydro, survey groups)Assist with leaks within tenant spaces (tenant to tenant & roof to tenant)Repairs & Maintenance and coordination of operations, associated works + memosElectrical , plumbing, site services etc.Assist interdepartmentally with review, coordination, pricing, instalationMarketingSpecialty leasingSecurityHousekeepingIncreasing customer satisfaction by building and maintaining strong relationships with our tenants through timely follow-up on occupant concernsManaging staff within area of responsibility by fostering and maintaining positive labor relations, providing regular feedback and assisting with training needsTo succeed in this role, you have:Post-secondary education in a related field (Building Environment Systems, BES Facility Manager); RPA or FMA designation is preferred. Health and Safety certification is considered an assetFMA Designation or equivalent is preferred3 - 5 years of supervisory experience of operations in a large commercial environment with involvement in assisting in the engagement of consultants, suppliers in energy management projects, retrofits and equipment commissioning. 5+ years of experience with a unionized workforce would be an assetStrong people skills, computer skills and problem solving skills, along with the ability to prioritize tasks and achieve departmental goals under minimal supervision are important for success in this roleWorking knowledge of Angus Preventative Maintenance Software, Siemens Energy Management Software and ITR Payroll System are all assets for this positionVaccination PolicyAt OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to be fully vaccinated or have an approved exemption before attending OMERS and Oxford premises for work or for participating in in-person work events or work meetings.Our story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Quick Apply

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