SUPPORT ASSISTANT B - Jobs in Toronto, ON

Job Description

Job Category: AdministrativeDivision & Section: Public Health, PH Communicable Disease ControlWork Location: 277 Victoria Street, Toronto, Ontario, M5BJob Type & Duration: Full-time, Temporary (12 months) VacancyHourly Rate and Wage Grade: $31.89 - $34.95, TF0005, Wage Grade 8.0Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting Period: 15-OCT-2021 to 29-OCT-2021

Major Responsibilities:As part of the Vaccine Preventable Diseases program–Immunization Information Centre, the Support Assistant B provides customer service to support the Immunization of School Pupils Act. Key responsibilities in this position are; promoting immunization, providing telephone support to families of school aged children living in the City of Toronto and maintaining up-to-date data in the provincial database-Panorama.

• Responds to e-mails, telephone and in-person inquiries from parents, families, staff, health care providers and agencies.
• Operates office equipment and computers utilizing a variety of software packages such as MS Office Suite (i.e. Word, Excel, etc.) applying speed and skill. Utilizes detailed layout and formatting.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data.
• Prepares and processes documents/statistical summaries/reports, etc. Assesses and analyzes data.
• Attends staff meetings as an active participant, taking and distributing meeting minutes.
• Checks work for accuracy and conformity with policies and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Coordinates, schedules and trains assigned staff. Assists in cross-training of new staff. Checks/verifies work of assigned staff.
• Co-ordinates and maintains a complex record/retrieval system and data as it relates to the program area. Maintains supplies inventories including brochures and resources for distribution.
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:Your application must describe your qualifications as they relate to:

• Considerable customer service experience dealing directly with the public in an inbound, high volume call/contact centre environment.

• Considerable experience researching/extracting/interpreting information from various databases and software applications.

• Considerable experience with high volume data entry and maintaining large multi-screen databases and accurately managing large volumes of information.

You must also have:

• Proficiency using Microsoft Office Suite (i.e. Microsoft Word, PowerPoint, Excel, Outlook) and the ability to utilize other software packages relevant to supporting Toronto Public Health.
• Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment.
• Ability to work with minimum supervision and to set priorities, plan and execute tasks, meet competing deadlines often within time restraints.
• Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous, professional and effective manner.
• Excellent organizational skills with the ability to work effectively according to procedures and timelines and proven ability to set priorities.
• Ability to handle and resolve difficult situations in a professional manner, using knowledge of legislation, regulations, by-laws, policies, practices and procedures and referring as appropriate.
• Ability to deal with confidential information, handling of confidential health records and client personal health information.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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