System Administrator - Hybrid Cloud - Jobs in Toronto, ON

Job Description

IntroductionClient satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. Youll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!Your Role and ResponsibilitiesWho you are:You are a versatile technologist with a knack for customer service. You thrive in a team environment and love to solve problems. You have excellent verbal and written communication skills and have no problem helping to document issues. You’re eager to support our stakeholders to achieve operational success.What You’ll Be Doing

• Providing responsive and high-quality technical support in the 24x7 Network Operations Center
• Serving as the first line of support for internal customer calls, e-mails, and support tickets to assist in system diagnostics, resolving technical problems, system outages, and maintenance
• Proactively monitoring all production networks, servers, applications, and services
• Responding to alerts/alarms and escalations according to standard operating procedures
• Tracking all issues utilizing a ticketing system
• Helping to define and document Operations Methods & Procedures (M&Ps) for the Network Operations Center department
• Implementing and strictly following change management procedures and systems to ensure the reliability of the network and applications to meet service level agreements
• Working with Solution Engineering support and third-party vendors during routine deployment and outages
• Ensuring escalations are handled in a professional, consistent, and relentless manner
• Managing incidents from beginning through final resolution, including customer notification
• Fulfilling additional duties as assigned

Required Technical and Professional Expertise

• Ability to work non-standard hours and shifts - position requires shift work including availability for DAYS/ NIGHTS / WEEKENDS.
• 3 years of system administration experience
• Experience with at least one Cloud provider (AWS, GCP, Azure)
• A passion for and strong desire to learn other cutting-edge technologies
• Prior experience with TCP/IP, routers, switches, hubs, firewalls, domains, DNS, DHCP, and subnets using CIDR
• Has worked with DevOps technologies like Ansible and Terraform
• Proficiency using network hardware CLI & GUIs to troubleshoot issues (Cisco IOS/PAN)
• Familiarity with Cloud technologies on AWS, GCP and/or Azure Platforms
• Familiarity with patch management software, understand core concepts of patch strategy and software
• Demonstrated verbal and written communication, stellar customer service skills
• Familiarity with the principles and practice of system configuration management using modern declarative tools. (Chef, Puppet, Ansible, etc.)
• Demonstrated basic scripting knowledge (Bash, Python or PowerShell)
• Knowledge of and ability to work across all platforms of Windows and Linux Server, networking, data base administration, virtualization, and storage, including but not limited to:File/Folder Permissions
• Local Storage/SAN/NAS/NFS/ISCSI Mounted Storage
• Managing Shared Resources

Preferred Technical and Professional Expertise

• A Cloud Certification in GCP, AWS or Azure is a plus
• Previous experience in a large-scale, heterogeneous data center environment (preferably Windows 2012R2 and newer or RHEL7.x / UBUNTU 16.04 LTS+)

Must have the ability to work in Canada without sponsorship.About Business UnitTaos, and IBM company, Headquartered in San Jose, California, Taos is one of the largest multi-cloud consulting and managed services firms in North America. The company brings 30 years of experience with leading brands across technology, financial services, healthcare, retail, transportation, and education. A leading adopter of public cloud technologies, Taos forged strong partnerships with Amazon Web Services, Google Cloud Platform, and Microsoft Azure to deliver data center migration, platform engineering and hybrid cloud managed services. Taos is recognized as an industry leader and positioned on the Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services. 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services.Your Life @ IBMAre you craving to learn more Prepared to solve some of the worlds most unique challenges And ready to shape the future for millions of people If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.Its time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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