Technical Analyst (Data Centres & Critical Facilities) - Jobs in Toronto, ON

Job Description

Requisition ID: 168694Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The team:Scotiabank’s Global Technology Solutions’ (GTS) Data Centre Operations is responsible for the support of the bank’s data centres / critical facility spaces - 24 hours a day, 7 days a week, 365 days per year.The role:The Technical Analyst is accountable for supplying the technical support and knowledge required for ongoing maintenance, enhancements, and project involvement in support of our business partners, while ensuring service availability targets are met and/or exceeded. You will play a critical part in monitoring, maintaining & responding to emergencies at data centres & critical facility spaces.When required, this role will provide 24x7 extended after hours support for engagement in real-time troubleshooting/resolution of incidents. This will include installing & removing servers; as well as break fix work on servers (i.e., power supplies, memory, CPU, etc…) In addition, processing Data Centre requests and responding to inquiries and emails from internal business partners and external vendors.As this is a critical 24x7 operations environment, you must be willing to:

• work onsite at primary locations in downtown Toronto & in Etobicoke
• travel onsite to our various data centre locations & critical facility spaces in Toronto, Scarborough, Markham & Barrie
• primarily work rotational 12-hour shifts on Fridays, Saturdays & Sundays, which may cover mornings to afternoons, late afternoons to evenings or overnight, including weekends & statutory / bank holidays
• work, when required, to cover a staff absence or shifting priorities, on rotating shifts that can vary between 5 workdays x 8 hours or 3 workdays x 12 hours
• attend training sessions that initially run 5 days x 8 hours

Is this role right for you

• You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.
• You can physically lift & move computer servers of various weights.
• You thrive in a technical operations environment that is tied to deliverables around pre-determined Service Level Agreements (SLA’s) & Key Performance Indicators (KPI’s).
• You’re willing to provide constructive input for shift turnover to lead personnel and replacement teammates.
• You are committed to remain current with all procedures and provide input as appropriate.
• You can perform floor sweeps to search for media as needed, which may include searching under/on top of equipment, under raised floor tiles etc.

Do you have the skills that will enable you to succeed in this role

• You possess strong communication (verbal/written) skills. Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 1 year of hands-on technical working experience with the installation & removal of network cables in a raised floor or top of rack environments.
• You have at least 1 year of hands-on working experience in providing Level 1 or 2 technical support in an operations environment.
• You can independently physically lift & move equipment, which can be done, where accessible, with the aid of a lift or a dolly.
• You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You are proficient in the use of MS Office productivity tools, and in particular, the use of MS Outlook to monitor & to respond to emails.
• Post-secondary education or certification in technology or networking is an asset. As are HVAC (Heating, Ventilation, & Air Conditioning) or Electrical or Emergency Power Supply (EPS) / Uninterruptible Power Supply (UPS) courses / certifications.

Whats in it for you

• Youll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• When based onsite in Etobicoke, the worksite is:
  • Equipped with an onsite employee lunch room with fridges, microwaves & a TV.
  • Minutes away via the TTC’s 123F or 112 bus from Kipling subway station on Line 2.
  • Minutes from Highways 427 / 401 & the Gardiner Expressway / QEW with monthly paid parking available onsite.
  • A short drive away to many nearby local businesses for snacks or meals + Cloverdale Mall & CF Sherway Gardens+ banking, supermarkets/grocery stores/specialty shops.
• When based onsite in downtown Toronto, the worksite is:
  • Located near the TTC’s Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC’s King 504 streetcar line.
  • Just minutes from the Gardiner Expressway & the DVP.
  • Has card access to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
  • Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

#scotiatechnologyLocation(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.Quick Apply

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