Technical Communications Specialist - Jobs in Toronto, ON

Job Description

Imagine what we can INSPIRE with youMoody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.DepartmentInsurance & PensionsOur team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.Role/ResponsibilitiesAn expert with document design (MS Word and PowerPoint) and version control, the ideal candidate is a detailed-oriented technical writer and editor with a passion for creating and maintaining documents in a software development environment (www.ggy.com). Core tasks will include preparation and maintenance of Release Notes, User Guides, PowerPoint presentations, and online training materials. SharePoint development and maintenance is also an asset. The Technical Communication Specialist will assist with:

• Developing frequent software Release Notes, Help Text, and external/internal corporate communications for AXIS actuarial software (www.ggy.com)
• Developing Knowledge Management materials, both print and electronic, especially User Guides and training materials (HTML/CSS, MS Word, and MS PowerPoint)
• Developing web-based training materials and e-learning materials including video and audio production (Premiere, Snagit, etc.)
• Developing the company intranet in a SharePoint environment, including customization and modification of SharePoint templates, permissions, and UI/UX (MS SharePoint)
• Documenting various internal and external information in a detail-oriented software development environment
• Graphic design and web-content development (HTML/CSS, Photoshop)
• Internal/External Survey Preparation
• Conducting research to develop articles pursuant to corporate objectives
• Database maintenance

Qualifications

• Related degree in communications and/or business is preferred (additional formal education in IT and/or web development is desirable)
• Three years relevant experience focused on technical writing/editing and documentation management in a software development environment is preferred
• Exceptional writing, editing and proofreading skills along with excellent time management and analytical skills
• Superior Microsoft Office skills (MS Word, PowerPoint, etc.)
• Experience with SharePoint and web development (HTML/CSS) is an asset
• Experience with financial modeling, project management, leadership, and organizational skills is an asset
• Experience with graphic design and multimedia development (Adobe Creative Suite, SnagIt), with a great attention to consistency in document design and maintenance
• The ability to multi-task with meticulous attention to detail in a proactive and timely manner

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to AODA@moodys.com. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.Quick Apply

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