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Job Location | Toronto, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.What is the OpportunityReporting to the Director of IT, the Technical Support Analyst is the front-line end user support specialist responsible for providing technical assistance to our administrative staff and faculty members, resolving issues at the first call, visit or email where possible. As a member of the IT Infrastructure, Operations & Security team, this position works in collaboration with other IT analysts, Royal Conservatory staff, and external vendors to provide thoughtful, timely and thorough tier 1 support for PCs, Macs and servers. Your excellent communication skills will be used to develop and maintain customer relationships with staff and faculty ensuring that expectations are met and issues are resolved. You will support this relationship by providing in-person training and user instructions as required.Main Duties & Responsibilities