Technical Support Specialist - Jobs in Toronto, ON

Job Description

Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus, Women’s and Men’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.www.trooh.comThe Technical Support Specialist will take ownership of monitoring, interrogating and remotely remediating any issues related to digital screens across the United States. You will use our CMS and remote access applications (GoToAssist/Teamviewer) to remediate all issues and proactively monitor and ensure successful deployment of digital content on our screens. You will handle any and all diagnostic and troubleshooting to ensure solutions remain available and operational.The hours of work may vary from 9:00am to 8:00 pm. (Afternoon/Evening shift).ACCOUNTABILITIES AND RESPONSIBILITIES· Maintain an online connectivity of Trooh’s digital assets.· Act as the main IT support for field technicians. You will need to remotely connect and resolve connectivity issues.· Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent future problems.· Apply diagnostic utilities to aid in troubleshooting.· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.· Identify and learn appropriate software and hardware used and supported by the organization.· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.· Other duties may be assigned.What you offer: · Bachelors degree (B. A.) from a university or college degree; IT technical certifications such as A+, Server +, MCTS, CCNA are an asset· 2-3 years of troubleshooting/technical support experience· Expertise in IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls, and physical security of IT assets.· Experience with management and monitoring tools, Remote Desktop Services, Windows servers, VMWare is required.· 3+ years’ experience in Azure or AWS cloud environment.· Advanced troubleshooting skills in routing, switching, security and wireless networkingWhat a career at Trooh can offer you · Competitive compensation packages and great income potential for high performers · Full benefits · Cross border collaboration and opportunities to grow professionally together  · Vibrant team-work environment  · A healthy Work-Life Balance  · Offsite social activities for everyone   · Employee Referral bonuses We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.Trooh is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.Job Types: Full-time, PermanentBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:To keep our employees safe, we are providing training and PPE (personal protective equipment) as well as hand sanitizers, wipes etc. to prevent any infections while working on the job.Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you legally eligible to work in Canada

Experience:

• technical troubleshooting: 2 years (preferred)

Work remotely:

• No

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