Technology Consultant - Jobs in Toronto, ON

Job Description

Basic InformationRef numberReq_00082717Last day to apply26-Sep-2022Primary LocationTELUS Harbour TorontoAdditional LocationsHome Office - Canada, TELUS Garden VancouverDescription and RequirementsOperations

• Provide hands-on technology leadership and support to our senior executives including the Office of the CEO.
• Align technology best practices, solutions across various IT teams to efficiently deliver quality and resilient solutions to TELUS Senior Executives
• Work with your leader to set and drive executive support strategy and direction via well documented and communicated operational plans
• Measure and identify continuous service improvement opportunities

Events and Project Delivery

• Provide technology leadership direction to the Executive Support team on major Executive and Board events (virtual or in person).
• Develop, maintain and execute on project and initiative plans that enhance the technology experience for TELUS International Senior Executives.
• Track and communicate applicable IT project status that impact our TELUS Senior Executives.
• Work across various business units and organizations to ensure a project funnel is developed and executed on via tracking, metrics and project deliverables.
• Assign work related tasks associated with project success to team members.

Client/Stakeholder Engagement

• Build and maintain relationships with client, IT and business stakeholders to ensure technology roadmaps are understood and supported.
• Provide timely, knowledgeable, and customer focussed support for the Executive Leadership Team.
• Work with IT stakeholders to ensure Executive Support engagement models for support, enhancements and projects are understood and applied.
• Collaborate with key stakeholders to define and prioritize business requirements.
• Communicate relevant progress and achievements to application stakeholders on a regular basis.
• Enhance and build upon working relationships with enabling teams to uphold and enhance user experience.

Team Development

• Mentor and develop junior team members towards their own and organizational goals.
• Lead initiatives amongst peers to improve overall capability technology delivery as it relates to employees productivity and computing experience.

Technology

• Lead and support the technology strategy for the support team and its clients
• Act as the guardian of the user experience with respect to technology delivery and operations for our Senior Executives.
• Evaluate, identify, solution and recommend technology opportunities that can enhance the user experience for our senior executives
• Lead best practices and transformational initiatives to enhance end user experience with respect to employee computing and collaboration solutions for our senior executives
• Provide hands on technology guidance , support and knowledge when dealing with incidents and technology delivery

Youre the missing piece of the puzzle

• Relationship Builder: exceptional collaboration, relationship management, influencing and negotiation skills
• Strong IT technical abilities and skills in the areas of:
• Employee computing devices ( Mobile, Laptop, Tablet, etc.)
• Network and Security Access
• Email, Google Workspace, Microsoft Office
• Operating systems ( Windows, Android, IOS, Mac OSX)
• Working knowledge of Change, Incident, and Problem Management
• Understanding of project management lifecycle, practices and methodologies
• Excellent interpersonal and communications (verbal and written) skills
• In depth organization and coordination skills of event planning and execution
• Utilization of strategy and tactical analytical skills to help introduce new technology
• In depth analytical and problem solving skills to help resolve business and technical problems

Required Professional Designation/Certification:

• Bachelor’s degree in Computer Science/Engineering or Post-Secondary education in Computer Science/Engineering

Required Experience:

• 7+ years in a senior IT operations role
• Strong and relevant working experience leading and introducing new technology to senior executives or high impact clients
• Working experience in leading technical resources to support and project delivery
• Hands on technical experience in supporting IT infrastructure, wireless technologies, messaging, and employee computing devices including mobile

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective. When they do meet in person, they can be assured that all TELUS team members are fully vaccinated for COVID-19TELUS Values:TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.Additional Job DescriptionTELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com. In this role you will be a part of a global team that provides exceptional service to the TELUS International team members and Executives by supporting all end user technologies and proactively improving the use of existing and new technologies. You will maintain a positive attitude and possess exceptional customer service skills. This role will provide you the opportunity to work with the latest/emerging technologies.Quick Apply

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