Technology Specialist - Jobs in Toronto, ON

Job Description

Job ID: 115636Required Travel :MinimalManagerial - NoLocation: :Canada- Toronto (Amdocs Site)Who are weAt Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http://www.amdocs.comIn one sentenceOverall responsibility for one or more large-scale activity. Building and being responsible for the units strategy and roadmap to achieve interpersonal business, operational and delivery goals as well as end-to-end management of the testing engagements, including professional, financial and HR aspects.Support multiple customers during project lifecycle by ongoing matrix and complicated team/task managementWhat will your job look likeYou will:Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challengesInteract and work with multiple infra and IT teams as part of environment setup, maintenance and supportAct as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit.Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding.Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics.Ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional demeanor.Evaluate new technologies to meet business needs or to tackle business problemsBuild open lines of communication and develop processes and programs, that will encourage a multi-cultural team to achieve unit goals. Drive interpersonal integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations.Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on).Report and properly document errors that are detected.All you need is...Experience as Integration Engineer in different stages of SDLC (Software Development Process)Proficiency in Shell Scripting and AutomationGood knowledge of UNIX/Linux Server platformDeep understanding of the middleware technologies (Web Logic, WebSphere, IBM MQ Series, Oracle Tuxedo) and basic database technologiesProven experience with CC (Configuration Control) toolsBachelors degree in Computer Science, Engineering or a related fieldWhy you will love this job:Build your skills and work on a broad scope of activitiesAs you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutionsWe will provide you a scope for professional developmentWe offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforceQuick Apply

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