Vice President & General Manager, FCTG Independent & Luxury, Canada - Toronto, ON - Jobs in Toronto, ON

Job Description

Job no: 516240Brand: Flight Centre Travel GroupWork type: Full timeLocation: OntarioCategories: Leisure Travel & RetailVice President & General Manager, FCTG Independent & Luxury, CanadaFlight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!To learn more about Flight Centre Travel Group please click HEREAbout The OpportunityThe General Manager is responsible for the profit and growth of the independent brands & Laurier Du Vallon businesses within the Canada region. This includes oversight of all independent contractor and agency models within the region and the Luxury division in Ontario, LDV.Integral to the role is a powerful desire for growth and an ability to lead a new business acquisition team to gain market share within the Independent and Luxury sector. The GM will be required to join high value sales pitches and clearly demonstrate the value of FCTG Independent Division’s offering, resulting in growth of the network. The GM must be constantly aware of the competitor landscape to seek opportunities to gain market share and mitigate potential loss of market share. Seeking out opportunities to grow the footprint of the Luxury division, organically or via acquisition will be integral.The role incorporates the management of all aspects of the business operations to deliver service excellence in support of the growing network resulting in maximised retention of the network and advisers. A commercially savvy thinker, the GM must possess a deep understanding of how their decisions impact overall profitability of the models and brands.The GM is responsible for reducing the inherent risks within the business model, monitoring and reporting on risks as requested and ensuring the team are following agreed processes to mitigate such risks. The GM should remain abreast of any relevant legislative or case law changes that impact Independent Contractors or Franchisees and implement any operational changes required in response in their markets.The GM drives focus on the agency via the management of customer satisfaction measures and by deploying customer experience/engagement strategies, programs or initiatives and creating a connected community within the network. The GM also manages any emerging issues within the business to ensure customer-centric and logical commercial outcomes are achieved. GMs manage their local resources productively, support and encourage the development of their people and oversee all aspects of the day-to-day operations within their markets.The GM will be responsible for all operational leadership of the current LDV business in Ontario. The deployment of the lift to luxury brand elements will be critical operationally, the growth in luxury customers and understanding the market opportunity and recruiting the best advisors in the industry to grow this business will be key.Building and facilitating relationships with suppliers and industry peers is key to the success of the GM role, as is attending external events and keeping abreast of the external travel agency market to ascertain where opportunities for growth or threats lie. GMs are responsible for fostering the FCTG values and philosophies within their region and are an integral part of driving the company culture and brand DNA. Their leadership capabilities build and nurture relationships to ultimately ensure cohesive team management. Shaping the work environment they lead; the GM is a key contributor to brand strategy formulation and spearheads the local effort to meet goals and requirements as directed by the Global MD – Independent & Luxury Brands.Key ResponsibilitiesOperational & Systems

• Works with key stakeholders internally and externally to deliver an outstanding & consistent experience to agencies within the network
• Dedicated to building key relationships across our agent & agency customers
• Drives team members to do the same and leads by example
• Works with agents/agencies, suppliers and team members to identify opportunities and address operational issues and deliver a customer-centric solutions and logical business outcomes
• Creates and maintains an exceptional culture within their area in line with FCTG Philosophies
• Demonstrates full ownership of all functions within their business to drive positive outcomes for our agencies and our business
• Engages and collaborates with other businesses within FCTG including the Corporate Division, Technology, Supply, Travel Associates etc to look for opportunities to extend products and services from the wider FCTG group to the Independent Division to improve the offering
• Demonstrates advanced knowledge of the internal & customer-facing technology systems
• Represents FCTG at industry events and within industry peer groups

Growth & Retention

• Ability to expertly position the features and benefits of the FCTG Independent offering to prospective agencies
• Ability to present options that drive compelling financial and operational value to deliver growth and profitability
• Identifies opportunities for business improvement
• Delivers a compelling customer experience to maximize the opportunity for retention and satisfaction
• Identifies opportunities for referrals
• Drives and delivers on team business plan and KPIs.
• Excellent organizational and team collaboration skills.
• Delivers valuable insights and expertise on the industry

Development

• Trains, Mentors, inspires, and motivates their team members to develop and achieve their desired brightness of future (BOF)
• Seeks feedback and continually looks to improve their leadership ability
• Lives the FCTG philosophies
• Sets targets and goals and strives to achieve these

Leadership

• Leads by example, demonstrates the ability to model the way in terms of behavior, performance and results
• Demonstrates discipline via daily, weekly and monthly habits that drive personal and team success
• Provides the business and team with clear plans and goals
• Influences and persuades team members to achieve goals and positive outcomes
• Coaches, trains, mentors and performance manages team members that are not performing
• Creates a positive environment where people feel seen, heard and valued
• Communicates consistently, openly and honestly via two-way communication
• Supports, develops and coaches team members
• Leads and inspires team members to follow FCTG philosophies
• Ability to set and drive plans and goals, kept relevant and alive over a 12 month period, with quarterly revisits, as well as building longer term plans
• Continually looks for areas of opportunity across the business to improve or create a new One Best Way

Experience & Qualifications

• Experience working in s Senior Role within the Travel Industry
• Experience working in a senior role within Canadian Host Agency, Consortia or related supplier role is preferred
• Superior presentation skills
• Strong negotiation skills
• High EQ
• Open to new ideas and approaches
• Open to learning and developing the skills required to succeed
• Self-motivated and proactive
• Is an agile and behaviorally flexible leader
• Excellent track record of effective and timely execution
• Effective in conflict management and decision making
• Demonstrates a solid financial and business acumen and commercial awareness as well as industry trends
• Strong knowledge of financial systems and processes
• Expert in reviewing, analyzing, and presenting data
• Demonstrates superior knowledge of external competitor activity and market trends to deliver valued insights
• Superior knowledge of supplier deals and how they are structured and optimized
• Manages multiple tasks effectively
• Ability to assess, troubleshoot and provide solutions to a varying range of scenarios
• High level of proficiency in the Microsoft Office software suite
• Highly competent in interpreting, updating and maintaining CRM data.

Work Perks! - What’s in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location – Toronto, ON or Vancouver, BCIf this sounds like the opportunity you have been waiting for then APPLY NOW.The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.Our number one philosophy Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.caQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected