Bilingual Customer Success - FinTech - Jobs in Toronto Ontario

Job Description

Who we are, what we doamp; why we do it:We are Dext, a high-growth Fintech, and the market leader in financial process and bookkeeping automation, trusted by over 1 million SMBs across Europe, North America, and APAC. Our cutting-edge AI-powered solutions empower businesses with real-time visibility and control over their finances. From breaking new ground in AI advancements to entering the dynamic world of payments, we are shaping the future of finance while ambitiously expanding into new global markets.It #39;s a fabulous opportunity to make your mark and join our team in Canada to be part of one of the world #39;s leading FinTech solution providers.The role - what you’ll do:Our Customer Success team sits within the Revenue Organization of Dext. A Partner Success Consultant’s core responsibility is to ensure that our Partners (Accountants and Bookkeepers) and their Customers are delighted, engaged, and effectively using Dext at all levels to ensure their success, and ours.

• Develop deep product expertise in the Dext suite to confidently educate and empower Accounting and Bookkeeping partners across their entire lifecycle.
• Deliver impactful consultative calls that guide best practices for implementation and challenge behaviours that hinder success.
• Create and execute strategic adoption plans to help partners seamlessly integrate Dext products across their entire practice and client base.
• Lead high-quality 1:many training sessions, delivering scalable education that drives product understanding and engagement.
• Collaborate cross-functionally with Account Management, Marketing, and Operations to reduce churn, drive adoption, and evolve the overall customer journey.
• Proactively manage partner relationships, hitting your KPIs through daily outreach, retention-focused initiatives, and consistent delivery of value.

About you - what we are looking for:If you #39;re passionate about learning and have the drive to succeed, we encourage you to apply even if your experience doesn #39;t exactly match our ideal qualifications. You can read more about our Diversityamp; Inclusion commitments here.

• 2 + years of customer-facing experience, target-driven role, ideally within SaaS or tech environments—experience with accounting software (Xero, QuickBooks, Sage) is a plus.
• Excellent communication and problem-solving skills, with the ability to simplify complex ideas and deliver clear, practical advice to customers.
• Ability to manage multiple projects.
• Accounting industry practice knowledge/experience desired.
• Tech-savvy and quick to learn new platforms, with a passion for helping customers adopt innovative tools and drive real value from them.
• Motivated by results and KPIs, while being personable, curious, and proactive in seeking out opportunities to support customers.
• Adaptable, collaborative, and solutions-focused, thriving in fast-paced environments where feedback, iteration, and teamwork are key.

What you’ll be part of - our values, culture, and behaviours:We are a fast-paced, ambitious FinTech organisation backed by Private Equity (HgCapital). Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:

• Be Brave – Everyone has a voice and the opportunity to challenge the status quo.
• Be Exceptional – We strive for excellence in everything we do.
• Be Together – We succeed as a team, and individual success is inseparable from team success.

Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. They guide us and inform how we communicate, collaborate and support each other. They are:Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!What we will give you - the perks:

• Remote First Model with coworking space (1-2 days/month in office)
• Time away from work:

• 22 vacation days annually plus bank holidays
• 5 days of paid health leave annually
• 2 Volunteer days annually (1 every 6 months)
• Birthday Leave (you get a day off the week of your birthday!)
• Compassionate Leave
• Summer hours

Learning hours (3 hours of dedicated learning every 2 weeks) Work from home office equipment set-up Welcome Swag Package $150 Monthly Phone Stipend for all sales team members to go towards the monthly cost of your work phone Pension matching starting from Day 1 - 5% of annual salary Annual Healthcare Spending Account ($750) towards extended Health and Wellness expenses 100% coverage on basic medical, dental, and vision plans for employees and their families starting from day 1.Employee Assistance Program (EAP) with a 24-hour access phone line Access to education platforms, learning resources, reimbursement programs, and more. See who you would be reporting to linkedin.com/in/gaël-kombe-003877164Diversityamp; Inclusion at DextAt Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. Please let us know if you need any accommodations during the hiring process.