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Agent, Control Center - Locates - Jobs in Vaughan, ON

Promark-Telecon
Job LocationVaughan, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Location:VaughanState/Province:OntarioIn this role the Control Centre Agent is responsible for performing office-based reviews of locate requests and verification of locate work quality. The responsibilities include analyzing data in order to provide clearances for locate requests. In addition, they will be responsible for daily audits of completed locate requests and documentation of audit results in accordance with company standards. They are also responsible for providing support to other office staff with dispatching and customer service.RESPONSIBILITIES:

  • Perform locate reviews (“office clears") for Promark-Telecon clients by analyzing maps, drawings, etc. and, on the basis of the locate review, communicate work instruction to the field team responsible for performing locates.
  • Conduct audits to verify the accuracy of completed locates.
  • Ensure appropriate follow up on audit issues including the communication of necessary corrective measures.
  • Support the office staff with dispatch and customer service as required during vacations, absences, etc.
  • Act as a change agent by inspiring and driving core company values such as; health and safety, experts in our line of business, and promoting teamwork.
  • Maintain effective communication with our partners, including customers, suppliers, and subcontractors.
REQUIREMENTS:
  • Ability to work in a fast-paced environment and to manage multiple priorities and initiatives.
  • Strong data analysis and the ability to translate data into conclusions.
  • Excellent capacity to resolve operational issues.
  • Strong planning and organizational skills.
  • Strong client relationship management skills.
  • Excellent leadership and communication skills, both verbal and written.
ABOUT TELECON GROUPFounded in 1967, Telecon is Canada’s leading telecommunication network infrastructure services provider. The company leverages its national presence, thousands of skilled professionals, client relationships and more than 50-year history to offer industry-leading design, locate, infrastructure and connectivity solutions to telecommunication companies and corporate clients nationwide. Depending on the region and the type of work to be performed, Telecon operates under one of the following brands: Telecon, Telecon Design, AGIR Consultants, Promark-Telecon, Expercom, Chemco-Telecon Infrastructure, Telecon Entreprises, Marcomm, Plexus, Unified Systems Group, SC360, Questzones and TRJ Telecom. For more information on Telecon, visit www.telecon.com/We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.Telecon Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selectionCovid 19 Policy: All employees will have to be fully vaccinated by February 1st, 2022. Between December 1st, 2021 and February 1st, 2022, employees who are not fully vaccinated will be required to perform a Rapid Antigen Screening Test and provide a negative result to their Leader once per week to continue working. As of February 1st 2022, only fully vaccinated employees will be entitled to work.Quick Apply
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