Implementation Specialist - Jobs in Vaughan, ON

Job Description

Upstream Works is an organization that is focused on delivering software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.Our Professional Services Team is currently looking for an Implementation Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Technical Project Delivery, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.What you'll do:

• Lead the installation and configuration of solution installs in client and partner data centers
• Leverage your knowledge of our product and technical expertise to deliver an optimal solution for our customers and partners
• As a solutions expert, collaborate with our customers and partners project teams and IT departments to determine how to configure the solution to best meet their needs
• Work closely with Project Managers and Business Analysts to deliver Contact Center solutions
• Provide technical guidance for configuration including SSL, Active directory, third party libraries that adhere to solution requirements
• Document installation progress and ensure installation and configuration is done using best practices
• Evaluate environments provided and work with the client to ensure they meet the solution requirements
• Contribute to solution documentation and knowledge transfer to the Support team
• Be subject matter expert on installation, configuration, hardening and environmental setup and requirements

What you'll need:

• University Degree in Computer Science or a related discipline, or equivalent experience
• Demonstrate working experience in enterprise solution installation and configuration. Including VMWare, Reverse Proxies, Active Directory, Load Balancers, Firewalls, this list goes on and on. But it doesn’t intimidate you one bit
• Strong knowledge of principles and best practices in networking and MS SQL configuration. SQL qualifications preferred
• Knowledge of telecom or contact center projects is an asset
• Provide advice, guidance and consultancy to internal and external stakeholders
• Experience in an agile environment is an asset
• Exacting attention to detail
• Ability and willingness to write clear, concise documentation
• Solutions focused with a track record of taking initiative to find the best solution
• Excellent technical, problem solving and troubleshooting instincts
• A track record of continued learning
• You have worked on multiple projects at a time
• Willingness and experience working within a flexible and collaborative team environment
• Strong communicator with demonstrated confidence, technical aptitude, and active listening skills
• Able to learn quickly and easily adapt to a wide variety of challenges
• You are truly, and deeply in love with technology. You have spot-on problem-solving instincts and you continue to learn new technologies at super speed

ABOUT UPSTREAM WORKSWe offer a competitive salary and benefits. Our offices are located at 7777 Weston Road, at the corner of Highway 7 and Weston Road in Woodbridge. It is easily accessible by car or transit, including TTC and YRT).During COVID-19, all of our staff are working remotely. We offer flexible working conditions and all of our roles are open to candidates in the U.S. and Canada. Candidates for internal roles must be willing to work during business hours in Eastern Time (ET). Candidates for external, customer facing roles must be willing to work in Pacific Time (PT), Central Time (CT) and Eastern Time (ET), depending on current projects and the time zones they require.For more information about Upstream Works, visit www.upstreamworks.com. Interested candidates may apply by responding to this job posting only.And who are weAt Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.We are a group of dedicated, hard-working, and family-friendly people who enjoy holiday parties, family picnics and other social events. Our culture is based on ensuring that we do what we say we will and acting on promises that benefit us all. Oh, and axe throwing! Sometimes we put dangerous weapons in the hands of our employees, and no one gets hurt!While we are all working from home, we engage in regular virtual activities, like Monday morning stretches, trivia games, virtual Town Halls and digital events featuring motivational speakers.*Check us out on Facebook

• Read our reviews on Glassdoor

KPBJLy9fVpJob Type: Full-time