Order Entry Specialist - Jobs in Vaughan, ON

Job Description

Regiment Staffing is looking for an experienced Order Entry Specialist responsible for order processing for factory, distributed goods and service orders.Core Duties/Responsibilities:

• Price and deliver quotes to customers
• Receive, prepare, review and enter customer orders in a timely and accurate manner into SAP
• Review orders daily for shipment status and invoicing
• Process and coordinate flow of product and repair orders from receipt to review, to shipment, to invoicing and payment
• Work cross-functionally to address, ensure, and enhance customer support and experience across the business
• Ensure timely and accurate communication with other departments with regards to all specifications, delivery requirements and expectations from the customer
• Provide support to Customers, Account Managers and Field personnel regarding order status and customer requirements
• Ensure order reviews are conducted in a timely manner and qualify acceptance of the customer’s order
• Purchase distributed items from Intercompany partners
• Create work orders and schedule/coordinate field service work with internal and external customers
• Issue of Return Authorization Numbers (RAN) and confirmations, sales orders and contracts.
• Issue timely Order Acknowledgement and updated communication to customers
• Enforce transfer pricing policies with other business units
• Understand the representative and customer relationship when booking orders with regards to the export control process
• Proactively identify, implement and participate in Lean initiatives, continuous improvement, including programs such as Kaizen events, 5S, KPI boards, and visual controls for the department
• Handle short shipments or mis-shipments
• Work with accounting and customer for late payments, partial payment or credits
• Review orders and reports and maintain and update appropriate spread sheets.
• Cross train in department to be able to handle all types of orders
• Attend meetings as required – production, customer, special projects, etc.
• Assist in maintaining or creating procedures within the department
• Work closely with other departments in the Company
• Maintain confidentiality of the Company’s documentation e.g. customer lists, costing data, etc.
• Perform other duties as assigned

Skill/Knowledge & Other Requirements:

• 3-5 years of Customer Service experience preferably in a manufacturing environment
• Associate Degree in Business or equivalent experience
• Prior experience in pricing strategies and quotations
• Strong computer skills in the Windows environment and Microsoft Office.
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Knowledge of a sales/order entry system (SAP)
• Knowledge of Sales Force/Service Max
• Excellent math and problem-solving skills.
• Basic knowledge of transfer pricing and accounting concepts.
• Knowledge of domestic/international business community.
• Able to handle multiple tasks with attention to detail.
• Strong writing skills for creating reports, correspondence, requests, and other documentation.
• Good organizational skills are required to plan and coordinate activities and ensure that work is completed accurately on a timely manner.
• Excellent interpersonal skills to communicate effectively and clearly with suppliers, employees and management.
• Exceptional planning ability with strong analytical and interpretive skills.
• Able to build and maintain relationships with corporate departments and externally.
• Able to work efficiently as a part of a team as well as independently.
• Excellent time management skills.

Other Desired Skills/Knowledge:

• Experience working in the Nuclear industry or in electronics
• Experience with Lean concepts
• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Strong conflict resolution skills.
• Effective attention to detail and a high degree of accuracy.
• Strong work ethic and positive team attitude.
• Sound organizational, problem solving, analytical thinking, planning, prioritization, and execution skills.
• Ability to make decisions and multi-task.
• Excellent teamwork and team building skills.
• Experience with agency compliance requirements (US, CSA, CE).
• Knowledge of French.

Job Types: Full-time, PermanentSalary: $50,000.00-$55,000.00 per yearSchedule:

• 8 hour shift

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