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E-commerce Relationship Manager - Jobs in Verdun, QC

PayFacto
Job LocationVerdun, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are looking for an E-Commerce Relationship Manager to join our team!As our E-commerce Relationship Manager, you will be managing the day-to-day communications with all partnerships (existing or new) and enhancing the reach through these networks to bring new customers onboard and further develop the current customer base. Your role is to establish long-term nurturing relationships ensuring continued engagement, satisfaction and loyalty for the business. In this position you will have the responsibility and opportunity to build and shape the e-commerce vertical.About the role:

  • Build and maintain a network of agents/ISO business partners who can provide US e-commerce customer opportunities as part of the overall strategy
  • Work with partners with a primary aim to acquire and retain e-commerce customers
  • Develop deep relationships, both internally and externally and build upon those relationships to scale partnerships
  • Plan and drive multiple projects, maintaining end-to-end accountability for partner satisfaction and overall delivery excellence
  • Commercially focused to ensure priorities are driven based on ROI, Risk and Strategic Value
  • In depth analysis of every partnership execution to provide success metrics and optimize future partnerships
  • Manage tracking tools for all partnerships
  • Establish, monitor and report on goals and KPIs
  • Monitor and report on competitive activities to ensure that PayFacto is proactively and positively perceived verses competitor activity
  • Develop customer handoff procedures within the E-commerce team to ensure a seamless journey across the customer lifecycle.
  • Create, maintain, and execute a mid-to-long-term operational improvement roadmap to ensure PayFacto can deliver a best-in-class customer experience and grow the team.
About you:
  • A Bachelor’s Degree in a relevant field with at least 5 years of work experience in management consulting or program management within a matrixed organization.
  • A desire to build and maintain strong relationships and manage stakeholders.
  • E-commerce subject matter expert with a strong understanding of risk
  • You demonstrate a strong work ethic necessary to succeed in a fast-moving, competitive and results-driven environment
  • Cross-functional collaboration and experience building alignment around a clearly defined vision.
We offer:
  • Medical and dental coverage as of Day 1
  • Telemedicine 24/7
  • RRSP matching
  • Vacation and personal days
  • Having a voice through OfficeVibe
  • Challenge of working in a fast-paced growing company
Are you looking to be part of our PayFacto DNA as we climb to new heights Apply now!Quick Apply
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