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Computer Help Desk Support (Junior Position) - Jobs in Vernon, BC

Job LocationVernon, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About Chambers Transportation GroupThe Chambers Transportation Group is a Vernon, BC based company that operates a diverse fleet of trucks and specialized trailers throughout the Pacific Northwest. The Group of Companies operates in both the United States and Canada serving various sectors including the Pulp and Paper, Forest, Mining, and Oil and Gas industries. For more information, please visit our website: www.dctchambers.comPosition Description Do you want to be a part of a great working environment Do you want to learn while on the job If so, we would love to hear from you. This junior-level position provides prompt and courteous technical support to local and remote end-users by diagnosing hardware and software problems. Respond to telephone calls, emails, and personnel requests for technical support. Assist with tracking and prioritization of problems through the help desk software to ensure a timely resolution. Along with assisting in creating and maintaining training documentation for our end users. Periodic travel will be required throughout the Pacific Northwest.Key Responsibilities (may include but not limited to):

  • Respond and resolve IT Help Desk tickets as first-tier support.
  • Configuration and troubleshooting of desktops, servers, email, database, file & printer sharing.
  • Monitor daily backup and data recovery as needed.
  • Monitor systems resources to optimize performance & security.
  • Create and manage documentation for various pieces of software.
  • Perform tasks that may be outside of the scope of the above as defined by the manager.
Skills, Experience & Education Requirements:
  • Excellent communication & customer service skills.
  • Excellent documentation skills.
  • Good problem solving, analytical abilities, and concentrated attention to detail. Self-starter who learns quickly and can adapt easily to changing situations.
  • Ability to work in a team environment to evaluate and solve various computing issues.
  • Good understanding of basic Domain fundamentals (DNS, DHCP, Active Directory).
  • Experience with some basic programming would be an asset (Perl, Python, etc).
  • Experience with VMWare, Salesforce.com, Google Workplace, Unix, MS Windows would be an asset.
  • College diploma or university degree in the field of computer science or equivalent experience.
Schedule:
  • Hours: 7 a.m. to 4 p.m. Monday through Friday with periodic weekend/evening work
To apply: submit your cover letter and resume#DCT-E30Job Type: Full-timeSchedule:
  • Monday to Friday
Ability to commute/relocate:
  • Vernon, BC: reliably commute or plan to relocate before starting work (required)
Experience:
  • basic programming: 1 year (preferred)
  • basic Domain fundamentals: 1 year (preferred)
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