Assistant Director, Event Operations (Banquets) - Jobs in Victoria

Job Description

Job DescriptionWhat is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friendsamp; Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive annual salary commensurate with experience, starting at $75,250

What you will be doing: Reporting to the Director of Events, responsibilities and essential job functions include, but are not limited to, the following:

• Ensure the smooth daily operation of the banquet department as well as all banquet bar services.
• Meet clients for specific rooms and functions
• Responsible for daily operation by managing on the floor
• Review all banquet event orders to ensure proper set-ups are in place and correct
• Responsible for critically assessing procedures, policies, and methods of operation and alter them where necessary.
• Responsible for the financial success of the department by monitoring productivity, revenues and costs.
• Ensure all financial reporting is maintained and accurate (billing, payroll, etc.)
• Responsible for building relationships with the Conference Services Department to ensure that a common vision in direction is shared and our customer #39;s expectations are exceeded.
• Responsible for building relationships with other Foodamp; Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team.
• Responsible for ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible.
• Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions
• Participation in the budgeting process of the department by establishing clear and precise priorities for operational expenditures.
• Actively develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Healthamp; Safety standards.
• Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
• Responsible for the smooth and efficient functioning of the day-to-day operations of the Event department including adherence to and the application of the provisions of the Collective Agreement.
• Responsible for developing and maintaining a constructive, harmonious and communicative working relationship with all supporting departments.
• Contribute to a positive work environment and ensure all concerns are communicated to Event Management in timely fashion
• Coach and train the Event leadership team in all aspects of the department, monitoring their development and providing critical feedback and performance reviews.
• Responsible for ensuring guest satisfaction goals (VOG) for the Department are met and / or exceeded.
• Developing strong interpersonal relationships with guests on an ongoing basis.
• Responsible for attendance at Leadership meetings, daily convention, pre-convention and other meetings as required.
• Other duties as assigned