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Assistant Director, Fairmont Gold - Fairmont Empress - Jobs in Victoria

Fairmont
Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job Description

  • Manage F amp;B Service: Communicate opportunities to enhance Food and beverage offerings with Executive Chef and Director, Fairmont Gold. Share guest feedback and assist in determining the Fairmont Gold Lounge menu, manage food costs, ordering, and presentation.
  • Operational Management: Manage daily operations of Fairmont Gold, overseeing Guest Services and Lounge operations.
  • Exceptional Service: Consistently provide professional, friendly, and engaging service to ensure an unforgettable experience for Fairmont Gold guests.
  • Leadership: Lead, manage and inspire the Fairmont Gold team, to continuously elevate their service and offerings to an exceptional level. Conduct coaching and performance management where required.
  • Trainingamp; Onboarding: Oversee onboarding of new colleagues to ensure required training is completed to the highest level. Assist with executing ongoing training opportunities for the team to enhance service levels.
  • Standards Adherence: Manage daily operation to ensure full compliance with Fairmont Gold standards and operating procedures, while striving to align service and offerings with Forbes 5 Star standards.
  • Revenue Optimization: Work closely with Front Office team to execute strategies to maximize revenue opportunities through daily management of the upsell program.
  • Continuous Elevation: Identify and develop existing policies and procedures to enhance the guest experience, keeping our services ahead of industry trends
  • Performance Metrics: Lead the Fairmont Gold team in achieving exceptional results on key performance indicators (KPIs) including Fairmont Gold Revenue, Average Daily Rate (ADR), Labor Management, Employee Engagement Score (EES), TrustYou ratings, Leading Quality Assurance (LQA) scores, and Forbes ratings.
  • Guest Concern Resolution: Handle Fairmont Gold guest concerns in a proactive manner, ensuring that all issues are logged, followed up on, and brought to a swift and satisfactory resolution.
  • Collaboration: Liaise with the Front Office and Housekeeping teams to ensure a seamless arrival and departure process for Fairmont Gold guests. Manage Fairmont Gold inventory effectively and collaborate on initiatives to deliver five-star service consistently.
  • Department Management: Conduct regularly scheduled departmental meetings and support the Director, Fairmont Gold in various areas, including forecasting, scheduling, payroll, purchasing, and recruitment. Oversee training and Onboarding of new team members.

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