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Assistant Fairmont Gold Manager - Jobs in Victoria

Fairmont
Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionWhat is in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friendsamp; Family Discounts at Fairmont Hotel Vancouver
  • Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
  • Access to our company-matched Defined Contribution Pension Plan (DCPP)
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Competitive hourly wage at $30.13
What you will be doing:
  • Consistently offer professional, friendly and engaging service
  • Managing all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
  • Ensuring that all team members have the necessary resources available to exceed guest expectations
  • Consistently seeking ideas for enhancing the Fairmont Gold product and services
  • Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
  • Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
  • Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
  • Managing all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
  • Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
  • Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
  • Balance operational, administrative and Colleague needs
  • Lead the operation of the Fairmont Gold arrival and departures experience.
  • Responsible for the training, development and performance management up to and including termination of the Fairmont Gold Attendants
  • Responsible for recruitment, onboarding and training of new Fairmont Gold Attendants
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

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