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Assistant Front Office Manager - Jobs in Victoria

Fairmont
Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionASSISTANT FRONT OFFICE MANAGERReporting to the Director of Front Office, the role of AFOM is responsible for a seamless operation of the Front Office department at all times.What is in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friendsamp; Family Discounts at Fairmont Hotel Vancouver
  • Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
  • Access to our company-matched Defined Contribution Pension Plan (DCPP)
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Competitive starting salary of $ 54,400 per annum
What you will be doing:
  • Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Forbes Luxury Standards, and ALL Loyalty Program
  • Participating in scheduling, ordering, and financial reporting
  • Ability to work effectively and provide leadership in a management team with shared responsibilities.
  • Oversee Front Office daily operations as “manager on duty”, with direct accountability for leadership of Front Office operations (Front Desk, Guest Services, Reservations, and Royal Service).
  • Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
  • Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
  • Taking charge of Groups and Tours from a Front Office perspective from pre-convention meetings to on-site support for Directors and Guests
  • Liaise with key departments (Housekeeping, Foodamp; Beverage, Royal Service, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.
  • Participating in interviewing, recruiting and selection of new team members
  • Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
  • Liaise with the F amp;B team to ensure proper communication of amenities and guest requests.
  • Attendance at all required Hotel meetings.
  • Thorough knowledge of emergency procedures and general crisis situation procedures
  • All other duties as assigned.

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