Client Success Manager - Jobs in Victoria

Job Description

Client Success ManagerWe are seeking an experienced Client Success Manager to lead our customer service team. The ideal candidate will be people centric, have a strong background in customer service and systems, a passion for client satisfaction, and the ability to thrive in a fast-paced environment. This role is integral to our operations, requiring hands-on involvement in various aspects of our service delivery.Key Responsibilities:

• Client-Focused Leadership: Lead by example, ensuring the team prioritizes client needs and delivers exceptional service.
• Operational Involvement: Actively participate in all parts of the role, including answering phones, managing reception, and supporting the Helpdesk.
• Portfolio Management: Take on one PM Ops portfolio to gain comprehensive knowledge of our operations and contribute to continuous improvement.
• Training and Development: Develop and implement training programs to accommodate high turnover in entry-level roles, ensuring new hires are well-prepared and supported.
• Team Collaboration: Work closely with the overall team to adapt to fast-paced changes and contribute to a cohesive and efficient work environment.
• Community Engagement: Attend networking events and new client meetings to build community connections.

Qualifications:

• Experience: Over 3 years of demonstrated success in leading high-performing teams, managing customer service operations, and optimizing systems.
• Client Focused: Demonstrated ability to prioritize client needs over processes.
• Flexibility: Ability to adapt to changing situations and take on diverse tasks.
• Hands-On Approach: Willingness to jump into operations and learn all parts of the role.
• Leadership: People first approach. Strong leadership skills with the ability to train, mentor, and support a team.
• Problem Solving: Ability to develop effective training programs to manage high turnover and support entry-level roles.
• Team Player: Ability to work collaboratively with the team and adapt to fast-paced changes.
• Excellent typing and knowledge of computer systems including Microsoft Suite is required.
• Clean criminal record check.
• Valid Class 5 driver #39;s license and a vehicle in good working order.

A little about us:

• We are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer a fun and professional working environment, maintaining an inclusive, small-business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.
• We are incredibly flexible and a little weird.
• Experience in the business of property management since 1985.
• Serving all of Vancouver Island.
• 55+ team members over 3 locations.
• The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism. Check out our team here to learn more about us and the paradigms we cherish.
• Do you want to know more Visit our website https://www.prolinemanagement.com.

Position Details:

• Full-time position.
• $55,000-$65,000 annually to start, based on experience and qualifications.
• Three weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour meal break.
• 37.5 hour work week.
• Working-from-home opportunities may be available once training has been completed (please note that in-office hours are required)

Other Details:

• Paid days off on your birthday and job anniversary.
• Paid volunteer days off.
• RRSP contributions.
• Health Benefits.
• Seasonal staff parties.
• Wellness and Social Committees.
• Employee referral program.
• Education reimbursement program.

Why Join Us:

• Growth Opportunities: This role can lead to opportunities as a Property Manager, offering significant career advancement potential.
• Dynamic Environment: Work in a fast-paced and ever-changing environment that values flexibility and adaptability.
• Supportive Team: Be part of a supportive team that values collaboration and mutual success.

If you are a client-focused, flexible, and hands-on leader looking to make a significant impact in a dynamic organization, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.Please note that only candidates selected to move on within the recruitment process will be contacted.About Proline Management Ltd.:With 55+ employees, 4 offices, and over 37 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.