Client Success Representative - Jobs in Victoria

Job Description

Client Success RepresentativeWaterworth is a SaaS technology start-up. We are empowering local governments across North America to deliver sustainable services to their communities and win back the public trust. We do this by helping them tackle financial forecasting, infrastructure funding, stakeholder alignment, intergenerational equity and affordability. Over 250 municipalities in 51 states and provinces already depend on us. Our workplace culture is exciting, we are growing fast, and our impact is BIG. We have big dreams for ourselves and are out looking for the big dreamers.The RoleWe are hiring Client Success Representatives (CSRs) to help take our clients to success. This is a challenging and very rewarding position as you would be on the frontline helping our clients achieve success. This means that your work results in extremely powerful positive change for communities that are suffering. The role is in-office in Victoria, BC with a typical working shift from 7:00am to 3:30pm. There may be the need for an occasional prompt online response outside of these hours and an occasional early evening meeting online with clients.RequirementsWho You AreYou are analytical, confident with numbersamp; Microsoft Excel and pay attention to detail. You enjoy engaging with people: you have patience and compassion, yet you can be firm and persuasive. You feel excited about the prospect of using data and sophisticated models to build scenarios that tell compelling stories. And you are confident in facilitating conversations around these models to achieve stakeholder alignment so that they can make the necessary important decisions towards positive change for their communities.You enjoy a high-energy, intenseamp; fun work environment. You want to be part of a work culture where you can resonate and contribute. You share our core values: continuous improvement for both individuals and for the company; developing collaborative professional relationships with colleagues; and being able to challenge the status quo with passion and candour. And you like the idea of having direct access to our founders, the CEO and COO.Nice-to-HavesWe have thorough and comprehensive training that will prepare you for the role. That said, some additional nice-to-have skills include Accounting Expertise, Presentation Skills, Selling Skills, Masterful MS Excel Skills, Prior Experience with Local Government. If you bring any of these, you will accelerate into your role and achieve excellence faster.BenefitsTrainingOur training program is comprehensive and will prepare you for all aspects of your role. The skills you’ll develop will also serve you well in other roles throughout your life. Like other disciplines, you will learn in stages, combining theory, practice and apprenticeship. You will start out as a trainee and progress through junior, intermediate and senior-level designations. Your responsibilities will grow as your skill level grows and as you gain more experience with customer engagement. The skills you will learn fall into the following categories:Long-range Financial Forecasting Specialist: work with a variety of datasets (financial, infrastructure, utility billing) to build and calibrate models, looking for patterns and discrepancies. Learn the art of approximating to build realistic long-range scenarios and calibrate utility revenues to balance affordability with sustainability.Stakeholder Alignment Specialist: work with senior local government officials to help them overcome roadblocks, and make tough, smart decisions efficiently. You’ll do this through the art of storytelling and facilitating conversations. Using our platform’s powerful visual techniques and interactive scenario exploration capabilities, you’ll help stakeholders understand the Math in Motion.Relationship Management: Learn to build rapport, gain credibility, respect and trust from our clients. You will learn to manage clients’ perceptions and needs and expand the depth and breadth of relationships with senior city officials.Contact Us: Reach out with your CV/resume - jessej@waterworth.net