Concierge (Guest Services Coordinator), Summer Season May to October - Jobs in Victoria

Job DescriptionWhat is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friendsamp; Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate of $26.40 to $30.18

What you will be doing:

Consistently offer professional, friendly and engaging service
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guests regarding hotel facilities in an informative and helpful way
Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
Assist guest with dining reservations and handling group/ special occasions dining needs
Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
Act as a liaison and resource for other departments and employees of the Hotel
Follow department policies, procedures and service standards
Constantly be aware of daily functions and promotions in the hotel
Following all safety and sanitation policies
Assist with check-in and check-out queues when there is long waits at the Front Desk, specifically providing prioritized check-in service for ALL members when curbside check-in may not be available
Personalize pre – arrival communication to VIP ALL members (Gold / Platinum/ Diamond / Limitless) offering Concierge services
Other duties as assigned

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