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Credit Control Specialist - Canada - Jobs in Victoria

Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThis is a hybrid/remote role reporting into the Credit Control Manager, to support Western Canada.The Credit Control Specialist will support collection efforts by effectively managing a portfolio of assigned clients. This position will partner with finance and operations to proactively identify accounts receivable concerns, resolve, and mitigate future recurrences. The successful candidate is a leader who will use advanced analytical skills to review clients and their projects for complete account resolution. Specialist are responsible for accurately evaluating, documentingamp; reporting on client disputes that need resolution. Very strong written and verbal communication skills are required, along with the ability to establish credibility and effective professional relationships with clients, project managers, and other departments. Time management and the ability to prioritize tasks are required to be successful in this role.Position responsibilities include, but are not limited to:

  • Monitoring and managing creditamp; collections for a portfolio of clients
  • Analysis of client billing to proactively address collections risk potential
  • Root cause analysis
  • Requesting and pursuing payment on delinquent accounts
  • Contacting client AP departments to establish payment dates and resolution on payment issues
  • Investigation and reconciliation of accounts receivable items
  • Accurately evaluate and report client issues to senior leadership, including reserve recommendations
  • Access client invoicing portals to obtain invoice status, recording status, and escalating concerns
  • Running reports for internal use, as requested
  • Running meetings with team and leadership to reviewamp; escalate aging
  • Reviewing and sending statements monthly, as appropriate.
  • Sending dunning notices and following a series of escalating emails to past due clients
  • Collaboration with Project, Billing, and other teams to find resolution
  • Calculating and driving the cash forecast for assigned portfolio
  • Perform activities associated with a collection’s emphasis (reporting, root cause analysis, training, team lead, systems/solution, etc.)
  • Credit adjudication

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