Customer Experience Administrator - Jobs in Victoria

Job Description

Join our weird, fun, unique (and yes we said weird) team in a multifaceted role that blends the responsibilities of a Customer Service Representative and an Administration Coordinator. We are seeking a motivated individual who thrives on assisting others and excels in both client-facing interactions and behind-the-scenes administrative tasks.As a pivotal member of our team, you will have the opportunity to make a significant impact by providing exceptional customer service while also ensuring the smooth operation of our administrative processes. This hybrid role offers a diverse range of responsibilities and requires someone who is highly adaptable, organized, and passionate about delivering top-notch support.Key responsibilities include:Customer Service Excellence:

• Engage with clients in a friendly and professional manner, addressing their inquiries and concerns via various communication channels, including phone, email, and in-person interactions.
• Demonstrate patience, empathy, and active listening skills to ensure client satisfaction and retention.
• Act as a knowledgeable resource for clients, providing information about our products, services, and policies.
• Proactively identify opportunities to enhance the customer experience and contribute to ongoing improvement initiatives.

Administrative Coordination:

• Creating, editing, compiling and proofreading of documents including correspondence, meeting minutes, notices of meetings and manuals.
• Managing of administrative processes including tracking completion dates and following precise procedures.
• Preparing Strata Property Act forms.
• Maintaining and updating documents on a variety of websites.
• Updating and using the property management database.
• Assisting with answering general office phone calls and transferring them to the appropriate person.
• Participating in daily or weekly touchpoints with team members.
• Filing of documents.
• Following office and company protocol regarding services.
• Positively representing the company in the community.
• Collaborate with cross-functional teams to streamline processes, troubleshoot issues, and implement best practices.

Qualifications and Skills:

• Strong communication skills, both verbal and written, with a focus on clarity, professionalism, and attention to detail.
• Customer-centric mindset with a genuine desire to assist and support clients.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) and other relevant software systems.
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Adaptability and resourcefulness in navigating diverse responsibilities and changing priorities.
• Previous experience in customer service, administrative support, or related fields is preferred but not required.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• A positive attitude, team-oriented mindset, and willingness to learn and grow in a dynamic, demanding and fun work environment.

Position Details:

• Full-time, permanent position.
• $40,000-50,000 annually to start.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.
• Work from home opportunities are available upon completion of the training period (please note that this is not a remote position, in-office hours are required).
• Weekends and statutory holidays off.

A little about us:

• We are friendly, hardworking and a little weird.
• Our purpose is helping people live and grow together in every way possible.
• Our paradigms are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism.
• Do you want to know more Visit our website https://www.prolinemanagement.com

Other Details:

• Flexible scheduling.
• Vacation policy based on length of service.
• Wellness and Social Committees.
• RRSP matching.
• Health Benefits Trust and Life Insurance.
• Paid days off on your birthday and work anniversary.
• Monthly get-togethers for lunch.
• Paid volunteer days.
• Seasonal staff parties.
• Employee referral program.
• Education reimbursement program.
• Opportunities for growth.

If you are looking for a challenging yet rewarding opportunity to contribute to a collaborative and fun team environment while honing your customer service and administrative skills, we encourage you to apply! Join us in making a difference and providing exceptional support to our valued clients and colleagues.Please note that only candidates selected for the interview process will be contacted.About Proline Management Ltd.:With 55+ employees, 4 offices, and over 37 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.