Functional Implementation Consultant - ServiceNow/HAM (x2) [BHJOB13022_13372] - Jobs in Victoria

Job Description

On behalf of our public-sector client, Ignite Technical Resources is seeking two (2) experienced Certified ServiceNow Functional Implementation Consultants with demonstrated depth of experience with ServiceNow #39;s Hardware Asset Management (HAM) module to join our Client’s technology team on a contract basis.This role is 99% remote with travel once per quarter to the Clients’ offices in Victoria, BC.Project Summary: The role is in support of the Client’s Service Management Transformation Program (SMTP) - multi-year transformation of IT service management operations.The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow. The Client is implementing various modules of ServiceNow, with several already in production which include: Incident Management, Problem Management, Change Management, Knowledge Management, Order Management (Service Request, Request for Fulfillment, Service Catalogue), Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM), Field Services (FSM), Continuous Improvement (CIM) and Strategic Portfolio Management (SPM).Experienceamp; Skills:

• Minimum of 5+ years experience in Hardware Asset Management (HAM):
• Deep expertise in managing hardware assets throughout their lifecycle, including procurement, deployment, tracking, and disposal.
• Proven experience in implementing and optimizing HAM processes within the ServiceNow platform.

ServiceNow Expertise:

• Extensive experience with ServiceNow HAM module, including asset discovery, reconciliation, and reporting.
• Strong understanding of ServiceNow ITSM, ITAM, and CMDB modules, and how they integrate with HAM.
• Experience in configuring and customizing ServiceNow workflows, forms, and integrations to support HAM processes.

HAM Best Practices:

• In-depth knowledge of industry best practices for hardware asset management, including inventory management, compliance, and financial tracking.
• Ability to design and implement effective asset tracking systems that ensure data accuracy and asset visibility.

Process Optimization:

• Proven track record of optimizing HAM processes to improve efficiency, reduce costs, and ensure compliance.
• Experience in aligning HAM processes with broader IT and business strategies.

Client-Facing Skills:

• Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership.
• Strong communication skills, capable of explaining HAM processes and benefits to non-technical audiences.

Problem-Solving and Analytical Skills:

• Highly skilled in analyzing hardware asset data to identify trends, risks, and opportunities for improvement.
• Proficient in troubleshooting and resolving issues related to hardware asset management within ServiceNow.

Project Management:

• Experience in leading HAM projects, including planning, execution, and monitoring of project milestones.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with organizational goals.

ITIL and IT Service Management Frameworks:

• Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to HAM.

Data Management:

• Experience in data modeling, database management, and ensuring data integrity within ServiceNow #39;s HAM module.

Certifications:

• ServiceNow Certified Implementation Specialist – HAM (Hardware Asset Management) preferred.
• ITIL Foundation Certification or higher is a plus.

Terms:This is a full-time contract role based. Work location is 100% remote with occasionally (every 2-3 months) travel to Victoria, BC. The successful Candidate must reside in Canada for data-privacy reasons.The initial contract is 6 months with a strong probability for extension(s). Monday-to-Friday, PST working hours.About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.Work Permits: Please note that Ignite’s Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.Follow Us: Check us out on LinkedIn and follow us on Twitter and Threads for company updates and job postings!Ignite. Wired for People.About Ignite Technical:Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for nearly 20 years. By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand. Ignite Technical Resources. Wired for People.