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Job Location | Victoria |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Important messagesWe are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.Assessment accommodationWhen you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.All communication for this process will be conducted via email. Please ensure you regularly check your email for updates.We encourage applicants to submit their application on-line. If you are unable to apply online and wish to send us your application by email please email ESDC.BDSB.0200648-0200648.DGSVP.EDSC@SERVICECANADA.GC.CA and we will forward the application form and directions directly to your inbox. Please use the subject linequot;Requesting Email Application quot; when you send us your request.The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.==================================================================ABOUT THE ROLE AND WHO WE ARE==================================================================Apply today for an opportunity to join Employment and Social Development Canada - Service Canada.Are you interested in being a part of a team that is committed to helping people We are looking for individuals who share our enthusiasm and who are motivated to work collaboratively and strive for innovation to support Canadians. Take advantage of a dynamic opportunity within Employment and Social Development Canada / Service Canada, the second largest federal department. See for yourself how you could contribute to helping our communities in a constant learning environment. (https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html)We are an employer that fosters employee well-being, provides an open and respectful workplace, competitive benefits and promote work-life balance.DutiesThis Inventory may be used to staff vacancies in the following positions:Passport Officer (PO)As a Passport Officer, you will be assisting and responding to citizens #39; in- person enquiries in either a Service Canada Centre or Passport Canada Office. Passport Officers are a part of a highly trained team, whose role is to administer the Canadian Passport Program while adhering to policies and procedures. As a Passport Officer you will liaise directly with the public to review intake, decision-make and process their passport applications.Citizen Services Officer (CSO)Working with the public in your community, Citizen Services Officers are the face of government, responding to citizens #39; eService or in-person enquiries in our Service Canada Centres. The position serves as the primary gateway for enabling in-person client access to government services, entitlements and benefits and facilitates first point of contact resolution. In this role, you could be assisting citizens with a wide range of programs and services, helping them to become self-reliant in accessing our online services or assisting them with pension or passport documents.Payment Services Officer (PSO)amp; Program Services Officer (PSO)Working in teams you will play a critical role directly supporting some of Canada #39;s most vulnerable citizens. In this role, you could be speaking to clients by phone to help them understand program-specific legislation, procedures and processes required to receive services and/or benefits administered by the Department. You will also be responsible for maintaining client files using various computer systems. This work has a direct impact in supporting client #39;s ability to support themselves and their families through accessing Pensions, Employment Insurance and other benefits.Integrity Services Officer (ISO)As an Integrity Services Officer, you will determine the eligibility of persons applying for benefits including Employment Insurance benefits, Canada Pension Plan and the Temporary Foreign Worker program. You will monitor the payments of benefits throughout the duration of a claim and investigate claimants when there appears to be fraudulent behaviour.Work environmentMany of the available positions are public facing; however, telework/working remotely may be available.Work involves dealing with high volumes of clients in a busy environment.Intent of the processA pool of candidates will be established and will be used to staff similar positions with various tenures and linguistic profiles within Employment and Social Development Canada in Victoria, BC.Please be advised that should qualified candidates decline offers twice, they will be removed from the qualified pool.Indeterminate and term employees at the same group and level or equivalent may be considered for deployment. Applicants from other groups and levels and all other candidates will be considered in the advertised appointment process.HOW THIS INVENTORY WORKS: