Manager, Strategic Continuous Quality Improvement - Jobs in Victoria

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, Quality, the Manager Strategic Continuous Quality Improvement is responsible and accountable for designing and implementing effective strategies to support the development and delivery continuous improvement projects, programs, and education through Vancouver Island Health Authority (Island Health) Quality Structures. These initiatives may encompass any of the activities and operations of Island Health, its Agencies, all associated programs, and third party business relationships with these entities. The Manager will develop, implement, manage and evaluate improvement initiatives, including organizational systems, processes and practices; analyzing the organizational need, and capacity for change and resource capabilities, and work with leaders from across Island Health, other Health Authorities and other industries to ensure effective application of continuous improvement principles and performance improvement techniques. The Manager provides leadership, direction and performance management to a team of staff organizational continuous improvement activities, as well as managing the department budget.QUALIFICATIONS: Education, Training And ExperienceSubject matter expert in strategic continuous quality improvement. A level of education, training and experience equivalent to a Master #39;s degree with either a focus on clinical practice with a health care discipline and/or emphasis on Adult Education, Industrial Engineering, or Business Administration, and five (5) years #39; recent related work experience in continuous improvement thinking, program planning, development and evaluation, and/or education delivery in a large, unionized health care environment, including previous experience in a management or leadership capacity. Background as a Black Belt in Lean Production Systems is preferred.Skills And AbilitiesExpertly understands and applies continuous quality improvement methodologies such as Lean Production methodology, concepts, and principles. Demonstrated change management experience in a highly unionized and complex system. Proven track record with leading process redesign/workflow analysis. Broad knowledge of the business process engineering principles, practices and methods (particularly Lean Manufacturing Principles) affecting an organization, program planning, evaluation and monitoring, principles and application of financial management, and research methods and techniques. Ability to establish and maintain good working relationships with others and manage conflict effectively to successfully coordinate the work. Strong work and professional ethics. Demonstrated ability to bring together multiple stakeholders and effectively manage diverse and sometimes competing interests. Demonstrated analytical problem solving to develop strategic, progressive, creative, and innovative enterprise-wide solutions. Ability to make decisions, work well under pressure and meet deadlines in an environment subject to constantly changing priorities. Demonstrated leadership skills, including leading people with integrity and trust, building a team environment, communicating clearly, fostering potential, leading with vision, inspiring and engaging others, promoting innovation, managing resources, and showing situational awareness. Demonstrated project management skills. Demonstrated ability to use word processing, spreadsheet, database, graphical layout, presentation, and project and change management applications. Demonstrated ability to create and execute strategic plans and to organize and prioritize work. Demonstrated ability to learn new skills, and commitment to on-going professional development to supplement core business knowledge in relevant topic areas through academic and informal channels. Superior oral and written communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences, and consult individuals internal to the organization. Ability to adapt and remain flexible in order to meet changing priorities and resource constraints.Job Requirements: https://jd.viha.ca/JD2826.pdf