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Night Manager - Jobs in Victoria

Fairmont
Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionNight ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.What is in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friendsamp; Family Discounts at Fairmont Empress
  • Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
  • Access to our company-matched Defined Contribution Pension Plan (DCPP)
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Competitive starting salary of $63,400
What you will be doing:
  • Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
  • Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
  • Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and foodamp; beverage
  • Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
  • Ensuring rooms revenue is maximized, balancing average rate and occupancy
  • Participates in rooms forecasting, including yield and inventory management
  • Staying current of industry/competitive trends and making recommendations for improvement
  • Demonstrating excellent Guest Service and maintaining a high level of employee relations
  • Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
  • Actively seeking feedback and following up on Guest comments
  • Functions as key member of Hotel Leadership Team
  • Responsible for nightly general network maintenance and performing End-of-Day functions
  • Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
  • Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
  • A catalyst for change and desire to constantly improve Front Office/ Night operation
  • Other duties as assigned

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