Operations Centre Relief Senior Officer - Jobs in Victoria

Job Description

OPERATIONS CENTRE RELIEF SENIOR OFFICER Victoria The purpose of the Operations and Security Centre (OSC) is to provide 24/7 central monitoring and support to our Company’s Operations inclusive of its vessels, terminals, people, assets, technology, and systems.The main responsibilities of an OSC Officer include monitoring BCF assets, collecting relevant information and initiating corrective action as required. Where necessary, you will also facilitate conversations; give advice and direction relative to Company policy, operational requirements, and matters of safety and security.As a Relief Senior Officer, you provide support to the team as a Senior Officer when needed. The requirement to relieve into a Senior Officer position will account for approximately 50% of your regular annual hours where you lead the company’s 24/7 Operations and Security Centre Watch Floor team which includes the OSC Officer, OSC Customer Care and Service Recovery specialists.Using the IRMS System, you also provide guidance and direction to key BCF personnel on how to respond to minor, moderate and major incidents throughout the operation. You ensure proper procedures and guidelines are followed during each stage of an operational incident, service disruption, emergency or disaster situation. You also act as the lead representative and contact with internal and external agencies during any of the above situations, and ultimately be accountable and responsible for managing the information flow of incidents.You have a post-secondary degree or diploma and/or equivalent experience in marine or transportation operations and/or emergency services. You also have minimum 2 years’ experience with BC Ferry Services Operations, including terminal/tower experience and operational fleet management experience or relevant experience. As well as experience working with Emergency Services and/or experience in Incident Command. Experience with BCF’s operations, security technologies and systems and critical dispatch centre is an asset, as is experience working with emergency services/incident command centres.Join us!If this sounds like your next great career move, please apply online by October 3, 2023. quot;We connect communities and customers to the people and places important in their lives”At BC Ferries, our employees are our most important assets in delivering on our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team.With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.We appreciate the interest of all applicants; however only those selected for an interview will be contacted.