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Technical Support Analyst Co-op at Acturis Canada - Jobs in Victoria

Acturis Ltd.
Job LocationVictoria
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Technical Support Analyst Co-op at Acturis CanadaAbout Acturis CanadaActuris is a leading Software-as-a-Service provider for general insurance. We have grown exponentially since the founding of the company in 2000. To date more than 95,000 individuals in over 40 countries use Acturis solutions to power their business and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our office is based in Victoria, BC.Why Join the Acturis TeamAt Acturis we invest in recruiting, developing and promoting talent. With us you will:

  • Work with a talented, motivated and friendly group of like-minded colleagues
  • Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
  • Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
  • Receive written constructive performance feedback and encouragement during your co-op term.
  • Be given real responsibility for assisting on projects as soon as you are ready
  • Receive a competitive wage and regular performance-based reviews
Personal Development as a Co-opActuris believes that professional development is key to the co-op program. In this position, you will follow a clearly defined co-op path that recognises personal development and contribution to the company.Acturis will support your development as a co-op with the following:
  • You will receive structured targets, regular feedback and performance reviews
  • Your team will deliver concentrated initial training and close mentoring, with daily support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices
  • You and your mentor will regularly review your co-op course requirements and how these should be fulfilled
  • The company will provide opportunities to participate in company social events
The PositionAs a Tech Support Analyst in our Customer Support team you will:
  • Resolve system user problems and resolve customer questions and issues
  • Solve challenging technical problems using a structured and logical approach
  • Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
  • Identify and gather ideas for new functionality and services
  • Support other teams in testing new releases of the Insurance System
  • Demonstrate application functionality and technical solutions to clients
The co-op wage for this position starts at $20 per hour, and may increase for subsequent co-op terms.RequirementsCandidate ProfileThe successful candidates will have following attributes:
  • An aptitude for applying technology and structured problem solving
  • An ability to work in teams and learn quickly
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Excellent communication skills
  • Enthusiastic about providing quality customer service
  • Logical, well organised and practical
  • Confident and eager to take responsibility
The following attributes are highly appreciated but not required:
  • Science, Math and Engineering background
  • Fluent or Proficient in French
  • Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

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