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Assistant Manager, Broker Service - Jobs in Waterloo, Ontario

Job LocationWaterloo, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat You’ll Do:Reporting to the Manager, Broker Service, the core parts of your role will be to:

  • Manage direct reports and lead performance management activities to ensure successful achievement of business objectives
  • Communicate and execute service processes to support the organization’s strategic direction.
  • Support the efficient and effective operations of the Broker Service department
  • Lead the creation of high-performing teams by recruiting, selecting, and engaging employees by communicating job expectations and competencies necessary to be successful.
  • Communicate strategies and objectives to provide employees with the resources to perform their job efficiently and effectively
  • Manage contact center operational standards, customer service, policies, programs, and procedures

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