Group Administration Specialist - Jobs in Waterloo

Job Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it #39;s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.Position Title: Group Administration Specialist, Group AdminReports To: Manager, Group AdministrationDepartment: Group Claims and Admin ManagementTerm: Permanent Full TimeWork Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.The Opportunity: Equitable Life is looking for a Group Administration Specialist to join our team. We #39;re looking for someone who is passionate about working with plan administrators and advisors to provide an outstanding benefits experience for their members. We want individuals with demonstrated skills client service, administrative excellence and a proven eye for detail.This is a great opportunity to start your career in the insurance industry at one of Waterloo Regions top Employers 2023!What you will be doing:

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider #39;s software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required

What you will bring:

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider #39;s software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required

What #39;s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company #39;s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• A company subsidized cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.Other details

• Pay Type Salary

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