Lead Site Reliability Engineer - Jobs in Waterloo

Job Description

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The OpportunityThis team is focused on the execution and delivery of highly resilient and scalable platforms using Container as a Service technologies. As a member of the team, you will lead and partner with various application owners, platform leads and team members to design, implement and continuously improve container technologies. You must have knowledge of Platform as a Service (PaaS) technologies and Container as a Service (CaaS) technologies such as Kubernetes.What You Are Great At

• Applying broad range of knowledge skills and experiences with an area of expertise to assignments that are received in the form of objectives.
• Determining how to use resources to meet schedules and goals.
• Providing guidance to peers within the latitude of established company policy.
• Using broad knowledge of the organization to impact strategy, policy, and process development as a technical authority and leader with vision for positive business outcomes
• Leading multi-functional strategic and tactical efforts.
• Providing leadership by assisting in triage for escalated production incidents.
• Being a change agent able to develop, implement and maintain policies and processes
• Collaborating with peer technology organizations, business, clients and management to review application, systems and infrastructure functionality and develop plans for improvement.
• Leading development and implementation of strategies focused on greater efficiencies to deliver systems.
• Identifying and implementing strategies to reduce platform Mean-Time-To-Resolution (MTTR)
• Reliability (SRE) practices and automation principles.
• Managing continuous improvement of service engineering, delivery, and operational practices.
• Reduces expenses by eliminating unnecessary downtime and disruptions.
• Understanding of current business and technology trends to find opportunities for improving services and reducing risk.
• Adopting and promoting an an SLO mindset with Disaster recovery best practices in mind
• Effectively navigating organization structure and culture to make positive outcomes.

What It Takes

• 10+ years of related experience, or equivalent Intermediate and advanced level certifications that demonstrate knowledge of Cloud and security concepts
• Extensive knowledge of: CaaS Technologies including Kubernetes, Google Anthos/Google Kubernetes Engine (GKE), Ingress and PaaS technologies
• Knowledge of (IaaS) technologies including Hypervisor (VMWare ESX), Routing (VMWare NSX-T) and Load Balancing (F5, etc.)
• Knowledge of monitoring and logging technologies including VMWare Tanzu Observability/Wavefront, Dynatrace and Splunk
• In depth knowledge of Network and Infrastructure security best practices including governance
• Experience in CI/CD Pipeline implementation Automation of build, Packaging and Release Management activities (Build automation, CI/ CD, GIT, Jenkins, Git)
• Experience with tools like JIRA, GIT/Bitbucket, Confluence, etc.
• Build self-healing and automated systems
• Design and build systems to collect, visualize, and store service health indicators
• Demonstrates ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
• Demonstrates previously working in Agile team working in SCRUM and Kanban formats.
• Communicate effectively with technical and non-technical audiences.
• A self-starter with the ability to work independently and in a collaborative team environment

OpenText #39;s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.OPENTEXT - THE INFORMATION COMPANYOur growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.It #39;s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.PerksIf you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.BenefitsOur employee programs prioritize employees #39; well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.Social eventsWith offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.Corporate CitizenshipCorporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.Explore your career and potential. Become an OpenText Navigator.