Key Lead - Welland - Jobs in Welland, ON

Job Description

Sessions Cannabis is seeking applicants for the role of Key Lead. We are looking for dedicated individuals who understand thenuances of cannabis and are eager to enter this burgeoning industry.Sessions Cannabis is a leading cannabis retailer with simple and relatable goals. It is our belief that cannabis is to be safe andaccessible to everyone. We strive to support all aspects of the local community and seek to hire directly from the neighbourhoodswe affiliate with to add stable, fulfilling, and enjoyable employment to those communities.Job SummaryAs a Sessions Cannabis Key Lead, you will assist the store manager in executing store operations during scheduled shifts. As ateam lead, you will deploy employees and delegate tasks to create a great experience for our customers by providing customerservice with prompt service and quality products and maintaining a clean and comfortable store environment. You will beresponsible for modeling and acting in accordance with Sessions guidelines.Essential Functions and ResponsibilitiesThe essential functional tasks and responsibilities include, but not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Sessions Cannabis
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set

a positive example for the team

• AnÆŸcipates customer and store needs by constantly evaluaÆŸng environment and customers for cues
• Communicates informaÆŸon to the manager so that the team can respond as necessary to create a great environment during

each shift.

• Provides feedback to store manager on employee performance during shift
• Contributes to a posiÆŸve team environment by recognizing alarms or changes in employee morale and performance and

communicating them to the store manager.

• Create a posiÆŸve learning environment by providing clear, specific, ÆŸmely and respecÆžul coaching and feedback to partners

on shift to ensure operational success and to improve employee performance.

• Delivers great customer service to all customers by acting with a customer comes first attitude and connecting with

the customer.

• Discovers and responds to customer needs
• Develops posiÆŸve relaÆŸonships with the team by understanding and addressing individual motivation, need and concerns
• Executes store operaÆŸons during scheduled shiÅŒs.
• Organizes opening and closing duÆŸes as assigned
• Follows Sessions Cannabis operaÆŸonal policies and procedures, including those for cash handling and safety and security,

to ensure the safety of all employees during each shift

• Follows all cash management and cash register procedures and ensures proper cash management practices are followed

by all team members.

• Follows up with employees during the shiÅŒ to ensure the delivery of great customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by

collaborating with store manager to find new, creative and effective methods of recognition.

• UÆŸlizes operaÆŸonal tools to achieve operaÆŸonal excellence during the shiÅŒ.
• Assist with inventory audits
• Help receive and merchandise product
• Monitor sales and inventory discrepancies
• Educate customers on cannabis products and how to safely consume cannabis
• Any other tasks as assigned by the Multi-Unit Manager

Qualifications

• 1 year of retail management experience
• 3 -5 years customer service experience in a retail environment
• Valid Cannsell Cannabis Retail CerÆŸficaÆŸon
• Knowledge of cannabis and cannabis products is an asset
• SaÆŸsfactory Police background check
• Must be 19 years of age or older

Skills

• Ability to direct the work of others
• Ability to learn quickly
• EffecÆŸve oral communicaÆŸon skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Working Conditions

• Performs a variety of tasks in a fast-paced environment
• Works under pressure to meet customer demands in a ÆŸmely manner

For more information, check out our website at www.sessions.ca. If this exciting new opportunity is of interest to you,please submit a resume. We thank you for your interest, but only those selected for an interview will be contacted.Sessions Cannabis is an equal opportunity employer. All aspects of employment will be based upon merit, performance andthe needs of the business. We value diversity and encourage all who meet the job’s qualifications to apply and join theSessions team!Sessions Cannabis will make every effort to accommodate candidates needs through the hiring process in accordance withthe Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you require anyaccommodations throughout the hiring process, please let us know.Job Type: Part-timeSalary: $17.00-$19.00 per hourSchedule:

• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:Customers and employees are to follow Public Health Guidelines.Education:

• Secondary School (preferred)

Experience:

• Retail Management: 2 years (preferred)
• Customer service: 3 years (preferred)

Licence/Certification:

• CanSell (preferred)

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected