Service Advisor - Jobs in West Vancouver

Job Description

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you #39;ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.We are currently hiring a Service Advisor based in our West Vancouver location.As a Service Advisor, you #39;ll be one of the first people our customers meet when they #39;re seeking advice to protect their homes, travel the world, and ensure they #39;re safe on BC #39;s roads. You #39;ll meet their needs by recommending memberships or travel and auto insurance.Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.Who you are

• A life-long learner! You #39;re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.
• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.
• A teammate who loves helping others and contributing to your community. Making a difference in someone #39;s day makes your day too!

During a typical day, you will:

• Greet our customers and promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identify cost-saving opportunities to support our customers #39; life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You #39;ll participate in BCAA #39;s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

What you bring

• At least two years #39; experience in a sales and service environment
• Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
• Limited history of Errorsamp; Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

Internal Applicants: The deadline to apply for this role is October 2, 2023. Please note this is a Grade 5 position.We aspire to be one of the best places to work with those who share our beliefs:We believe in:DOING THE RIGHT THINGWe stay true to our word, and help British Columbians move forward.THE POWER OF COMMUNITYTogether, we create a more vibrant, inclusive and connected province for everyone.PUTTING PEOPLE FIRSTWe treat each other with the same care and respect that we treat our Members.PROTECTING OUR HOMEIt #39;s our responsibility to protect life in BC now, and for generations to come.SHAPING THE FUTUREWe look to new horizons and actively embrace change.By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.