Guest Services Agent - Part Time - Night Shifts (Sun & Mon 11pm-7am) - Jobs in Westbank, BC

Job Description

Under New Management - Come and join The Cove Lakeside Resort Team. The successful candidate will be responsible for maintaining an effective and efficient flow of information with all guests and departments throughout the entire Resort. The Guest Services Agent shall demonstrate a positive, proactive approach and to empower decision making in relation to guest care and contribute to the overall room revenue/occupancy. Providing exceptional guest services in accordance to the Resorts core values, mission, standards and policies.In addition, the position will also be accountable for a multitude of functions, including but not limited to:Greet all guests in a timely, friendly and professional manner; and make reservations, determine guests’ reservation statusEnsure accuracy of all guest information during check in/out and safely and confidentially handle cash floats and/or any other forms of monetary transactions for guestsOversee VIP guests, arrivals and departures and strictly adhere to confidentiality protocolsPromptly answer the switchboard in a friendly, caring and courteous mannerBe alert and respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as requiredLiaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of all guestsAdhere to all matters relating to hygiene, health, safety and emergency procedures and always promote a safe work environment; also contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the positionSell, process, and maintain all reservation records using Resort selling strategiesMaintain up-to-date knowledge and track the types of rooms available as well as their location, layout, selling status, rates and benefits of all package plansBe a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitabilityBalance all daily accounting transactions, including cashier audits and credit card postingsRun reports needed for statistical information and ensure accuracyThe successful candidate must possess the following attributes and qualifications:Minimum 1 years experience in Hospitality/Guest Services/Customer ServiceExtremely detailed oriented and organizedExcellent communication and interpersonal skills – Can-Do AttitudeCreativity – think “Outside the Box”Initiative – take ownership of the positionPunctual, reliable, flexibleProficient in MS Office including Power Point & ExcelAbility to maintain confidentiality and discretionNight Audit with accounting experience preferredFlexible availability to work nights, days, evenings and weekends is required.Wage: $19.00 per hourThe Cove Lakeside Resort is an equal opportunity employer and we thank all interested candidates for their application; only those selected for an interview will be contacted.