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Fairmont Gold Supervisor (Luxury Front Desk/Concierge) - Jobs in Whistler

Fairmont
Job LocationWhistler
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionFairmont Gold Supervisor (Luxury Front Desk/Concierge)At The Fairmont Chateau Whistler, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Concierge, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.We are looking for candidates who can start in April/May 2024.Pay Rate:$23.15 per hourWhat is in it for you:

  • Subsidized staff accommodation assistance provided for full time status employees
  • One complimentary meal per shift in our staff cafeteria
  • Employee travel program with discounts on room rates as well as on foodamp; beverage at Fairmontamp; Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all foodamp; beverage when staying at Fairmont Resorts in Banff, Lake Louiseamp; Jasper (subject to availability)
  • Comprehensive wellness platform for employee mental health and wellbeing support
  • Discounts while using our resort’s Foodamp; Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
  • Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor
What you will be doing:Reporting to the Director, Fairmont Gold - responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered to
  • To monitor maintenance of the physical Fairmont Gold product
  • Review all Fairmont Gold reservations to ensure requests are met
  • Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Developing and maintaining contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the Whistler area
  • Train all Fairmont Gold Attendants
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned

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