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Overnight Reservations & Royal Service Agent - Jobs in Whistler

Job LocationWhistler
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionOvernight Reservationsamp; Royal Service AgentYour knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reservationsamp; Royal Service Agent, effective and engaging communication is the key.This is a full-time, permanent role, starting in November.Starting Rate of Pay: $21.20 per hourWe recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.45 per hour.Job Duties Include:

  • Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
  • Assist all external and internal callers and redirecting if/when necessary
  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
  • Liaise and maintain excellent relationships with other hotel departments as required
  • Book and enter room reservation requests using the Property Management System
  • Sell guestrooms, tee times and Foodamp; Beverage reservations to groups and individual callers
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

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