Enrolment Services Representative - Jobs in Whitby, ON

Job Description

About Durham CollegeDurham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.DUTIES AND RESPONSIBILITIES:Answering information inquiries and act as a facilitator of student needs by:

• Examining and determining student needs
• Providing student with an appropriate course of action and timelines
• Ensuring timely and accurate information is provided upon request and communicated in an efficient, professional and customer/student focused manner by phone, in person, email LiveChat or a combination of responses
• Administering and advising students regarding the application and interpretation of college policies
• General knowledge of the following areas: academics including post-secondary, academic upgrading and Continuing Education courses, Financial Aid and Awards, Records and Registration, Admission and Recruitment and Collections/AP, Diversity and Inclusion, and the International office

Providing Administrative Services by:

• Processing all documentation pertaining to registration, fee payments, course and program changes (within deadline), withdrawals, refunds and loan distribution
• Performing registration transactions (i.e. verifications, account summaries, subject credit applications)
• Accepting application forms and associated documents (i.e. cash, credit and debit)
• Verifying and updating student records (eg. RTFS, semester or program transfer, add/drop outside of registration timelines, CSER reporting fields are specified)
• Appropriate referrals to other areas as needed (eg International, student accounts, school office, ASC or Wellness Centre)
• Providing information regarding courses/programs

Processing payments by:

• Applying all methods of payment to student accounts (i.e. cash, credit, debit)
• Reconciling deposit to daily cashier report
• Deposit funds in safe

Perform typical front line reception duties such as:

• Greeting clients, appropriately and professionally
• Directing or referring clients to services located in the SSB based on their needs.
• Directing them to departments and services located in other Campus locations, if required.

Act as a representative of the Office of the Registrar by:

• Participating at information or process oriented meetings (i.e. Continuing Education, academic schools, Student Affairs, student program or Start Strong orientations)
• Communicating with academic divisions and other service areas to improve interdepartmental lines of communication and understanding of business processes

Other duties as assigned:

• Events – participate or by assisting where needed during Convocation, Open House, etc. Assist in distributing letter mail outs for admission decisions, events,
• Project work or analysis requests (eg. late fees, student accounts review etc.)

QUALIFICATIONS:

• A minimum of a two-year diploma with preference in Business Administration, Communications, Accounting

• A minimum of three years practical experience working in a high-volume customer service environment

• Work experience within an education environment using a computerized student information system is preferred

• Must be proficient in the use of Banner as well as MS Office Suite including Word and Excel

• Able to work well under pressure, with constant interruptions in a busy and high-volume environment

• Excellent customer service skills with a strong commitment to provide consistent high quality service

• Must be adaptable, flexible and possess innovative problem-solving skills

• Strong organizational and time management skills in planning, executing and completing tasks

• Must be self-directed and motivated, with both excellent written and verbal communication skills

• Must be able to work well both independently and as part of a team

Required SkillsSalary: Starting Rate: $26.47; Four Year Rate: $30.69Required ExperienceHours: 35 hours per week (1) one hour lunch; Mon – Fri between 8:30 a.m. – 4:30 p.m.; some travel to satellite campuses may be required.November 2022 to January 31, 2024.Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on November 28th, 2022. Competition number SS22-134.Quick Apply

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