Client Administration Officer - Jobs in Whitehorse, YT

Job Description

This is to fill one permanent full-time position working 75 hours biweekly.Additional term positions may be filled using this competition.Temporary assignments will be considered.The Department of Justice is working to ensure Yukon remains a safe, secure, and healthy place to live and work. We build strong and healthy relationships with others to support good governance and to foster safe communities with opportunities for healing. The Department of Justice provides supportive and dynamic work environments comprised of teams of professionals who are committed to making a difference in the lives of Yukoners.The principles that guide are:Reconciliation with Yukon First Nations: Together as DOJ representatives we commit to embracing the spirit of the Final Report of the Truth and Reconciliation Commission of Canada entitled Honouring the Truth, Reconciling the Future, by conducting ourselves in our day-to-day business in a manner that embodies the purpose of reconciliation with our First Nations members in the Yukon. We recognize the importance of employee education on First Nations history and the encouragement of innovative thinking by all DOJ personnel on our ability to effect meaningful change towards true reconciliation.Working as a Team: As DOJ employees we value working together as a team within branches and within the department as a whole, while respecting our respective roles in the administration of justice, to work as one entity to meet our collective objective to serve the public. We are mindful of the impact of our actions on the people around us both in proximity and in the larger department and strive to ensure that we maintain the best interests of the department in our approach to our work.Identify and Meet our Clients Needs: DOJ personnel have a wide variety of responsibilities and an equally diverse clientele, internal and external to government, and we are committed to ensuring that they know we work for them and that we treat them with empathy, inclusion, integrity, respect and professionalism.Initiative and Innovation: Management will encourage DOJ staff at all levels to think innovatively and to take initiative that will improve the work we do and services that we provide to allow for positive change and creativity in the workplace. Management will encourage DOJ personnel to reconsider our approach to the services we provide and adapt to the changing environment.Communications: We are committed to improving the way we communicate internally with one another and externally to the public in order to better perform as a DOJ Team, share information and ideas with each other, dispel negative myths about the department and to ensure that the public has an appreciation for the excellent work we do.The OpportunityReporting to the Public Guardian and Trustee for Yukon, the Client Administration Officer (CAO) acts independently in accordance with established practices and procedures to manage a complex caseload of clients under several different statutes. The CAO makes complex decisions regarding clients personal, health, legal and financial affairs, including assets and liabilities and exercises good judgment and initiative. The CAO is responsible for protecting and administering estates of deceased persons and missing persons who were residents in the Yukon; financial, personal, health and legal affairs of incapable adults who are residents in the Yukon and provides legal representation and trust service for minors. This position is required to conduct work within both an office setting and personal residences.For more information about the position, please contact Kyla Gifford, Public Guardian & Trustee, at (867) 667-3246 or kyla.gifford@yukon.caFor more information the recruitment process, please contact Tammy Vermeersch, Human Resources Consultant, at tammy.vermeersch@yukon.caIf you need technical support submitting your application, please contact: (867) 667-9453 or E-Recruitment.clientsupport@yukon.caPlease do not email resumes to any of the above addresses; resumes will only be accepted through the e-recruitment application system.Essential QualificationsPlease submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information provided in your resume.

• Post-secondary education in business administration, social sciences, health sciences, accounting, legal administration, or a related field
• Experience providing case management, care coordination or client management with health, legal, financial and/or personal decision-making responsibilities
• Experience working with a broad range of clients that includes vulnerable populations
• Experience delivering financial services, such as developing and managing budgets and managing financial investments

Candidates who have coursework, training and/or experience equivalent to the essential qualifications listed above will be equally considered.Desired Knowledge, Skills & SuitabilityCandidates should have and may be assessed on:

• Excellent written and oral communication skills;
• Excellent interpersonal skills that demonstrate a commitment to outstanding customer service and foster collaborative relationships with clients and stakeholders;
• Experience working in a legal environment or within legislative frameworks is an asset;
• Ability to think critically, problem-solve and make decisions or recommendations about high-risk situations involving financial, health, personal and legal circumstances while maintaining a client-centred focus;
• Exceptional organizational and time management skills; demonstrates initiative and meets deadlines;
• Able to work independently and within a team environment;
• Knowledge of culture, traditions, and social history of Yukon First Nations.
• Computer skills and working-knowledge of Microsoft Office programs.

Additional informationConditions of Employment:

• Travel throughout the Yukon;
• Have and maintain valid Class 5 Yukon driver’s licence and a clear Vulnerable Sector RCMP Security Clearance.

Job requirements:

• Required to lift up to 50 lbs. as needed.
• Work in adverse conditions that may involve but are not limited to: working in confined spaces; exposure to smoke, pets/pet dander, mold, dust, latex products, flowers, plants and other irritants, bodily fluids, other noxious odors and/or environments; working during inclement weather; exposure to verbally abusive or impaired people; exposure to people in various degrees of emotional distress.

Eligibility List12 monthsPost Date10 November 2022Close Date30 November 2022Quick Apply

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