Manager Member Advisors - Jobs in Wilkie, SK

Job Description

MANAGER MEMBER ADVISORPermanent Full Time

• Varied shifts that include evenings, Saturdays and Sundays on call

Cut Knife, Wilkie, Meota and Hafford and Digital Advice CentreCloses January 31stAt Innovation Credit Union, we redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, our communities and our people. Now that’s responsible banking!Are you driven by creating solid relationships with a passion for proactively building and growing your skillset to help your team achieve their goalsAre you adept at_ identifying_ whats needed to help support our effort to provide world class financial service wherever our members are and whenever they need usAre you motivated by working to elevate our people, business units and organization by providing exceptional, timely advice and guidance and through promoting accountability and leadership across the organizationDoes being part of strong sales team in an award winning organization intrigue youDo you thrive in a digital world and are you inspired by the vision to be the most responsive and innovative financial service organizationAre you motivated to be part of an exciting journey to become one of Canada’s first Federal Credit Unions, providing Innovation Credit Union the unique ability to seamlessly provide service to members all across CanadaIf these sound like what you want out of a career, please read on….Reporting to the Vice President Member Advisors, this position will oversee the daily activities of our Member Advisors in the Cut Knife, Wilkie, Hafford and Meota and Digital Advice Centre, providing coaching and development of the team to ensure exceptional member service be it digitally or face-to-face. The position is responsible for developing and implementing service strategies to expand the client base, enhance member relationships, manage the member service process, and enhance the integration of these services with the credit union.Responsibilities will include:

• Coach and mentor staff to exceed member experience standards, while developing a strong team environment
• Lead team in the adoption of the Omni-Channel Delivery System
• Oversee sales plan, ensuring targets and service standards are met
• Oversee effective portfolio management
• Manage all Member Advisors scheduling for related Advice Centre
• Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
• Ability to manage employees in the Advice Centre and Virtually
• Perform the duties of a Member Advisor

Yes, we have high standards. Our members deserve it!Some of the skills and abilities we would prefer to see in your application: The ideal candidate has a solid understanding of the duties and functions of Member Advisor roles (digital and front-line) to aid in identifying areas to provide top end solutions to the organization. A natural desire to want to teach and share knowledge is associated with someone in this role. An investigative mindset is at play to be able to resource solutions to issues that are arising with a proactive approach for resolving for the future. Inherently, this person seeks to find efficiencies, to produce sales and thrives in change situations. This individual loves technology, uses our alternate/omni channels personally, and aspires to be an impactful leader.

• Minimum of one year of related post-secondary education and 4 – 6 years’ of financial services experience or an equivalent combination of education and experience
• Diploma or degree in a related discipline (Business Administration, Commerce, Technology Management, Marketing, etc.) would be an asset
• Proven success in leading teams
• Completion of sales and/or supervisory training would be considered an asset
• Strong computer and technology skills (Microsoft Office 365 programs, Skype, Omni solutions etc)
• Demonstrated commitment to continuous education and personal development

Compensation will commensurate with qualifications and experience. Innovation Credit Union offers a comprehensive employee benefits package including a 7% company matched pension plan. An attractive variable incentive program is also available.Salary Range: $72,021 to $90,026 annuallyJob Types: Full-time, PermanentQuick Apply

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