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Customer Service Representative - Jobs in Winnipeg, Manitoba

Job LocationWinnipeg, Manitoba
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionThe PositionAs a Customer Service Representative at our Residential Plumbing location on 1199 St. James Street, Winnipeg, you will engage with customers daily through in-person interactions, phone calls, emails, and text messages. Success in this role requires professionalism, keen attention to detail, and a strong commitment to delivering a positive customer experience. Your ability to genuinely care for customers and consistently provide exceptional service will be key to your success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.Duties:

  • Research products and provide tailored recommendations from our diverse product range.
  • Prospect new customers and foster growth with existing accounts.
  • Generate leads to support the Outside Account Manager.
  • Monitor inventory levels and alert the purchasing team when stock is low.
  • Coordinate with vendors to follow up on back orders and ensure accurate delivery dates for customers.
  • Address customer concerns and complaints, finding effective solutions.
  • Perform other tasks as assigned by the Manager.

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