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Customer Service Representative - Jobs in Winnipeg, MANITOBA

MasterBrand Cabinets LLC
Job LocationWinnipeg, MANITOBA
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionA customer service rep will provide service to their assigned accounts and any team call routed to them.Responsibilities include, but not limited to: phone, fax, e-mail, and processing orders, credits/RGA’s.The customer service rep is the main contact for information to the customers.Provides support to the sales team by answering questions and troubleshooting.Must put resolution and closure to issues reported.Organizational RelationshipThis position reports to the Manager, Customer Service.Accountabilities

  • Use basic knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities.
  • Build team relationships to team responsibilities.
  • Basic phone and order entry skills.
  • Excellent understanding of basic product knowledge.
  • Effectively communicate with customer, team, and management.
  • Self-development/continuous education – develop with Supervisor.
  • Answer phone calls from accounts regarding product, delivery, and design.
  • Respond to faxed inquiries from accounts.
  • Communicate with scheduling department on delivery requirements.
  • Investigate requests for no charge replacement items.
  • Issue return authorizations, as needed.
  • Provide customer with order status.
  • Service the customer base by fielding telephone calls and providing information on the status of orders, lead-time inquiries, technical product information, resolution of problem situations, and pricing inquiries.This communication takes place within all levels of our customers’ organization, from the President to the Purchasing Agentamp; Sales.
  • Communicate internally with scheduling, traffic, manufacturing, sales reps, and shipping to assist customers with concerns or special needs.
  • Issue Credit and RGA’s.
  • Maintain knowledge of new products, product changes.
  • Processing and maintenance of cabinet and part orders.
  • Customer account maintenance an training on ordering procedures and processes.
  • Process quality alerts.
  • Lead investigation, make decisions and resolve customer problems.
  • Place customer orders for additions and replacements.
  • Process and authorize product return authorizations, credits, bills, payments to our delivery, countertop, and glass vendors.
  • Maintain delivery dates of truckload and job-site orders.
  • Must adhere to all company and Healthamp; Safety policies as indicated in the Associate Handbook and Standards of Business Conduct Handbook.
  • Consistently demonstrate Six for Success:Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare and plan, and Deliver the result.
  • Perform other duties as may be assigned at management’s discretion.

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