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| Job Location | Winnipeg |
| Education | Not Mentioned |
| Salary | Not Mentioned |
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| Job Type | Permanent |
OverviewPosition OverviewReporting to the Central Regional Manager, the MCC Supervisor is a key Member of the Service and Success team. This role is critical in supporting Member Care Coordinators to achieve Member service support in collaboration with the branch team, attain competency levels required for their role as well as identifying and implementing improvements to National Standards and processes.If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you!KEY RESPONSIBILITIESAs an MCC Supervisor, you will: Evaluate the performance of and support MCC’s to achieve FBC Service and Success standards through actively monitoring and reviewing recorded and live Member interactionsProvide positive and corrective feedback to MCC’s on their communication and service performanceDevelop the skills of existing MCC’s and new hires so they are able to achieve FBC service standardsBe a regional contact point for MCC questions on products and servicesInterpret call trends and share key observations and recommendations with MCCs and Regional Managers to celebrate success and to improve areas of opportunityLead by example and demonstrate exemplary customer service to FBC Members and FBC associates in relying on them to service the MembershipCollaborate with other team members/departments to manage and exceed Member expectationsQUALIFICATIONSEducation and Experience:Previously held a Technical Tax Position or a Supervisory Position Related Business Diploma/Degree or Equivalent ExperienceOther Requirements: Ability to engage, supervise and lead both local and remote teamsExcellent written and verbal communication skillsAbility to interpret data and reporting information, recognize trends and recommend/take action to impact trends in a positive wayStrong problem solving abilities Basic tax, accounting or bookkeeping skillsA strong working knowledge of MS OfficeAn aptitude for learningFBC Provides the Following: You will be eligible to participate in the following Benefits plansMedical, Dental, Life and Long-Term DisabilityEmployee and Family Assistance ProgramEmployee Referral BonusEmployee Member DiscountsHealth Spending AccountMatching SavingsMatching GivingProvides a competitive salary Comprehensive training and development and a supportive environment to ensure success in your careerCareer stability with a company that has been providing taxamp; bookkeeping services for 70+ years (and we all know taxes are not going away any time soon) If you enjoy helping people on a daily basis and want a career that supports your development, APPLY TODAY!