Night Royal Service Agent - Jobs in Winnipeg

Job Description

quot;Why work for Accor quot;We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow #39;s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSRoyal Service Communications is the “information station” of the hotel.Royal Service Agents must answer all internal and external calls, completing both staff and guest requests.They are in communication with other departments via radio.As a part of the Night Team, this position also supporting audits and guest correspondence. What you will be doing:Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.Answers all calls to the hotel, external, and from within the hotel, internalCompletes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating informationProvides concierge information and wake up calls to guests as requiredTakes and closes In Room Dining ordersHandles guest concerns and follows up to ensure satisfactionEnsures overall guest satisfaction while exceeding expectations Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guestCreates strong team relationships with other departmentsPrioritizes all work and handles multiple tasks at one timeUses professional verbiage at all timesFollows responsibilities for key assignment and return proceduresSupporting Night Audit process through reconciliations and filingHandle guest feedback correspondencePrepare and distribute internal daily communication documentRuns hourly reports to back up hotel informationActs as a member of the Primary Emergency Response Team and follows all emergency procedures when requiredAdheres to Healthamp; Safety policy and ensuring safe work practices are followed at all timesAdheres to the hotel’s Corporate Social Responsibility policies and proceduresOther duties as assignedPrevious guest services or telecommunications/ phone customer serviceexperience is an asset and/or previous Rooms Division experienceExcellent Typing skills with compatible speedComputer skills including knowledge of Microsoft Office: Excel, Word and Publisher requiredWorking knowledge of Opera Property Management System, and Silverware is an assetMust have a strong focus on guest service/satisfaction, and exceeding expectationsPositive attitude, service-oriented, team player and self-motivatingMust be resourceful when handling requests for informationExcellent English communication skills both verbal and writtenAbility to multitask, prioritize and work under pressurePost-secondary diploma or currently enrolled in Hospitality Program is an assetFluency in a second language an assetLocated in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.Our commitment to Diversityamp; Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Visa Requirements:To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.Applicants must have their work visas in place prior to applying.