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Overnight Assistant Front Office Manager - Part-time - Jobs in Winnipeg, Manitoba

FAIRMONT
Job LocationWinnipeg, Manitoba
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionThe Overnight Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk, Telephones, Front Desk) to ensure a smooth operation, and the highest levels of guest and employee satisfaction.The position also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers. The successful candidate for this position must have full availability to work weekends. What you will be doing:

  • Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions.
  • Guides and manages the overall Front Office operations during the assigned shift.
  • Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
  • Reviews arrival reports and VIP #39;s to ensure that all procedures are followed.
  • Oversees the requirements of group business, including review of room status and blocking of rooms, convention agendas and special requirements.
  • Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
  • Assists the Front Office colleagues during busy periods, including coverage of breaks.
  • Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
  • Participating in recruitment, training, development, and Performance Management of Front Office colleagues as required.

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