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Assistant Front Office Manager - Jobs in Winnipeg region

Job LocationWinnipeg region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionThe Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk, Telephones, Front Desk) to ensure a smooth operation, and the highest levels of guest and employee satisfaction.What you will be doing:

  • Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
  • Guides and manages the overall Front Office operations during the assigned shift, and will assist the Front Office colleagues during busy periods, including coverage of breaks
  • Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
  • Reviews arrival reports and VIP #39;s to ensure that all procedures are followed.
  • Oversees the requirements of group business, including review of room status and blocking of rooms, convention agendas and special requirements.
  • Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
  • Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.

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