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Part-time Royal Service Agent - Jobs in Winnipeg region

Fairmont
Job LocationWinnipeg region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionFirst impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.
  • Ensures each guest receives a warm and welcoming reception according to all Fairmont Hotelsamp; Resorts Standards
  • Ensures each guest receives a fond farewell according to all Fairmont Hotelsamp; Resorts standards
  • Communicates with other departments for general hotel knowledge as well as completing guest requests
  • Ensures that all bills are kept up to date and accurate and process upon departure
  • Takes advance reservations, bookings and special requirements
  • Responds to all guest requests in a timely manner and ensures follow up is completed
  • Complies with all standard operating procedures and policies of the Front Office
  • Remains observant and responds to each guest who approaches the Front Desk
  • Enrolls new FPC members and updates FPC profiles as required
  • Drives Rate and Rev Par through up-selling guests upon arrival
  • Adheres to Healthamp; Safety policy and ensuring safe work practices are followed at all times.
  • Adheres to the hotel’s environmental policies and procedures
  • Other duties as assigned

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