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Remote Customer Support Specialist - Jobs in Winnipeg region

American Income Life AO - Michaela Ejifugha
Job LocationWinnipeg region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Position Summary:We’re on the lookout for a self-motivated Remote Customer Support Specialist to join our vibrant team! In this role, you’ll be essential in assisting our insurance clients, answering their questions, and ensuring they have a seamless experience.Key Responsibilities:

  • Be the friendly remote contact for our insurance customers, handling inbound calls, emails, and online presentations.
  • Help clients with policy inquiries, coverage details, claims processing, and billing questions.
  • Provide accurate and timely information while maintaining a professional and empathetic demeanour.
  • Collaborate with our internal teams to tackle complex customer issues and escalate when needed.
  • Process policy changes, endorsements, and upgrades efficiently and accurately.
Qualifications:
  • Previous customer support experience, especially in insurance or financial services, is a plus but not required.
  • Strong communication skills and a customer-focused mindset.
  • Ability to work independently in a remote environment and adapt to changing priorities.
  • Excellent problem-solving skills with a keen attention to detail.
  • Familiarity with remote communication tools (like virtual phone systems and email platforms).
  • Insurance licensure or relevant certifications are required, or you must be willing to obtain one.
Benefits:
  • Competitive commission structure with performance-based incentives.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Flexibility to work remotely within a supportive and collaborative team environment.
  • Opportunities for professional development and career growth in the insurance industry.
How to Apply:If you’re passionate about customer service and love working remotely, we’d love to hear from you! Please submit your resume and a cover letter sharing your qualifications and interest in the Remote Customer Support Specialist position.Join us in delivering outstanding remote customer support and making a positive impact in the insurance industry!All interviews are conducted 100% virtually.Powered by JazzHR

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